Bilingual Supervisor overseeing account - opening operations, regulatory processing, and staff performance for Aviso Wealth’s Canadian wealth - management services. Managing quality controls, escalations, training, and workflow improvements.
About the role
- Bilingual Spanish Patient Experience Representative supporting patients using PocketHealth’s secure digital medical imaging platform. Providing phone and email guidance while feeding user insights into product development.
Responsibilities
- Provide timely technical support to patients via email and phone
- Guide patients on appropriate use of the platform and provide general platform education
- Help patients access their health records and navigate the PocketHealth platform
- Gather patient and provider feedback to help Management and Engineering shape the platform’s future
- Directly support patients throughout their care journey
- Work independently in a fast-paced startup environment
Requirements
- Ability to work Monday to Friday, 9am to 5pm EST OR 10am to 6pm EST
- Excellent communication skills in Spanish and English (verbal and written)
- Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
- Outstanding organizational skills and an ability to juggle multiple tasks
- Experience with or passion for healthcare would be an asset, but is not required
- Technical Support experience considered an asset
- Comfortable working in a fast-paced startup environment
- Resourceful, flexible, accountable, and persistent
- Empathetic and able to teach people at all levels of technical proficiency
Benefits
- Working remotely
- Competitive salaries and benefits
- Stock options for every employee
- Four weeks of paid time off
- Unlimited paid wellness days
- Extended mental health coverage
- 16 weeks of parental leave top-up
- Comprehensive health and benefits package
- Equity in the form of stock options
- Career growth opportunities
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Degree requirement
No Education Requirement
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