Bilingual Funding Officer reviewing loan applications and validating documentation for Financeit, a Canadian point-of-sale financing provider. Serving Partners and Borrowers while maintaining lending compliance and operational integrity.
Responsibilities
Review applications and provide customer service to Partners and Borrowers
Manage and complete the loan adjudication process by validating supporting documentation and reviewing loan conditions
Adhere to established service level agreements (SLAs)
Provide on-the-spot coaching to merchants requiring additional document policy training
Build lasting customer relationships with Partners
Respond promptly to Partner and Borrower inquiries and maintain detailed notes
Maintain knowledge of lending requirements, internal policies and procedures, and compliance and regulatory requirements
Follow security and safeguarding procedures to prevent losses from fraud, money laundering or defalcation
Understand risks and take appropriate actions, including required documentation, to maintain operational integrity
Review work for accuracy and completeness and identify inconsistencies or discrepancies
Requirements
Bilingual fluency in both English and French is required
1-3 years of experience in financial services or call center environments is an asset
Willingness to learn consumer credit and lending practices
Ability to multitask and meet deadlines while adapting to technology
Must be able to work from 1pm–9pm on weekdays and 10am–6pm on weekends, as scheduled
Successful background and credit check, among other verifications, as a condition of employment
Benefits
Performance-based bonus included in stated total compensation
Hybrid workplace options
Comprehensive medical, dental and vision coverage
Lifestyle Account
RRSP Matching
Parental Leave Top UP Program
In-office massage, meditation and workout sessions
Virtual events including Lunch & Learns, company parties, fun team activities and charity initiatives
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