Automotive technical specialist resolving vehicle arbitration claims for OPENLANE’s digital used - vehicle marketplace. Applying hands - on diagnostics, customer communication, and negotiation to settle disputes fairly.
About the role
- Bilingual Nurse Case Manager supporting patients, providers, and medication access for Cencora’s Canadian pharmaceutical programs. Coordinating case management, therapy funding, adherence, and adverse event reporting.
Responsibilities
- Provide support to patients and healthcare providers with information about Patient Support services, diseases, and therapies
- Assist patients and caregivers with assessments related to Patient Support services
- Liaise between patients, families, and healthcare providers regarding medication access
- Address inquiries about program services, disease states, and products
- Provide ongoing support to promote patient adherence
- Refer patients to healthcare providers for clinical questions beyond program materials
- Document patient information and interactions in electronic patient records
- Conduct ongoing file reviews and updates throughout the patient journey
- Follow case-management protocols, including data collection, follow-up, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers
- Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives
- Coordinate and track patient services according to KPIs to expedite therapy access
- Participate in specialized therapy training and pharmaceutical meetings
- Attend patient meetings and conferences and work with patient associations and advocacy groups as needed
- Coordinate with healthcare providers, pharmacies, and infusion/injection clinics on treatment logistics and issue resolution
- Maintain communication with the manager, team, and client regarding patient cases
- Assist with training new Nurse Case Managers
- Report adverse events and severe adverse events according to program procedures
- Perform other duties as assigned and participate in standby/on-call coverage when required
Requirements
- A Diploma in health care or a related field; a bachelor’s degree is preferred
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry preferred
- Fluency in French and/or English may be required depending on program and geographic location
- Experience with patient support, case management, medication access, reimbursement, adverse event reporting, and electronic patient records
- Ability to work autonomously and as part of a team
- Strong analytical and problem-solving skills
- Ability to work effectively across functions and within a small team
- Ability to consistently deliver high-quality professional work in a dynamic environment
- Experience training new Nurse Case Managers and providing feedback on protocols, databases, processes, and interdepartmental processes
- May be required to be on standby/on call
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process
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