Bilingual Reimbursement Specialist guiding Canadian diabetes patients through insurance and prior authorization for Insulet’s Omnipod system. Processing claims and coordinating with payers, providers, and commercial teams.
About the role
- Bilingual KYC servicing representative reviewing documentation, managing cases, and handling Card Member interactions. Supporting American Express compliance operations and risk mitigation.
Responsibilities
- Review supporting documentation and accurately update systems of record for IREFRESH and KYC processes.
- Manage back-office cases and inbound/outbound Card Member calls related to KYC processes.
- Assist Consumer, Small Business, and Corporate Clients with KYC Refresh requirements/processes.
- Partner with Compliance, Strategy teams, and Commercial Account Managers to resolve cases and mitigate risk.
- Gather and document evidence to support investigations and regulatory requirements.
- Prepare and submit Compliance Referrals when required for review and reporting.
- Maintain accurate case records while adhering to regulatory, compliance, and Customer First standards.
- Support additional phone and back-office operational activities based on business needs.
Requirements
- Fully bilingual in both French and English is a must.
- Strong analytical and investigative skills with the ability to review documentation and identify discrepancies or potential risks.
- Knowledge of Know Your Customer (KYC), customer due diligence, and regulatory compliance processes.
- Strong attention to detail with a focus on accuracy, completeness, and quality.
- Excellent written and verbal communication skills, including confidence handling inbound and outbound Card member interactions.
- Strong customer service skills with the ability to maintain Customer First standards.
- Ability to manage multiple back-office cases, prioritize workload, and meet productivity and turnaround-time expectations.
- Strong documentation and record-management skills with experience maintaining accurate systems of record.
- Sound judgment and problem-solving skills when handling complex or sensitive customer cases.
- Ability to collaborate effectively with Compliance, Strategy, Account Managers, and other cross-functional partners.
- Ability to identify potential compliance concerns and prepare clear, accurate Compliance Referrals when required.
- Strong organizational and time-management skills.
- Ability to learn new systems, processes, and regulatory requirements quickly and adapt to changing business needs.
- Employment eligibility to work with American Express is required; the company will not pursue visa sponsorship.
- Successful completion of a background verification check is required.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Junior hazardous materials technician supporting EXP’s environmental consulting projects in Ottawa. Conducting hazardous - material investigations, sampling, monitoring, and technical reporting.
Bilingual service scheduling agent booking Geek Squad field - service appointments and handling customer inquiries. Supporting Best Buy customers through phone and chat while recording service information.
Freelance contributor recording natural English conversations for Perle’s AI training data. Using Chinese - language background and natural accents to improve inclusive speech technology.
Freelance contributor recording natural English conversations for Perle’s AI speech technology. Flexible remote work for Chinese - first - language speakers worldwide.
Social Impact Specialist building stakeholder relationships and community capacity for climate adaptation across Canada. Advancing Intact partnerships, employee engagement, and resilience strategy.
Bilingual caseworker managing patient - support cases, calls, and compliance for Cencora’s Canadian pharmaceutical services. Documenting activities, reporting adverse events, and supporting healthcare stakeholders.
Delivery Manager leading SAP Business One implementation teams at Vision33, a global cloud ERP and business transformation partner. Owning delivery performance, people leadership, and commercial outcomes across Eastern Canada.
Bilingual Nurse Case Manager supporting patients, providers, and medication access for Cencora’s Innomar Strategies pharmaceutical services. Coordinating case management, therapy funding, adherence, and treatment logistics.
Bilingual Document Specialist creating accurate Group Benefits contracts and handbooks for Sun Life Canada. Partnering across teams to translate plan designs into customer - ready documents.