Field Service Representative installing, repairing, and maintaining Beckman Coulter diagnostic instruments for hospital laboratories. Serving customers remotely from Quebec while supporting instrumentation sites across Canada.
About the role
- Patient Experience Representative supporting healthcare journey for over 2 million patients through platform education and technical guidance. Collaborating with management and engineering teams based on user feedback.
Responsibilities
- Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone.
- You will be a key contact for patients looking to access their health records and navigate the PocketHealth platform.
- Use the feedback you’ve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform.
Requirements
- Ability to work Monday to Friday, 11am-7pm EST OR Monday to Friday, 12pm-8pm EST
- Excellent communication skills in English (verbal and written)
- Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
- Outstanding organizational skills and an ability to juggle multiple tasks
- Experience with or passion for healthcare would be an asset, but is not required
- Technical Support experience considered an asset
Benefits
- competitive salaries and benefits (including stock options for every employee!)
- four weeks of paid time off
- unlimited paid wellness days
- extended mental health coverage
- 16 weeks of parental leave top-up
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