MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play.
MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets.
MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide.
Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge.
For more information, please visit http://www.mrisoftware.com.

MRI Software

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product-manager

MRI Software is a global provider of real estate technology solutions designed to empower property professionals and communities. The company offers a comprehensive suite of proptech tools tailored for residential and commercial property management, including integrated digital services, energy management, tenant engagement, and lease accounting. MRI Software's solutions aim to simplify property management processes, optimize business performance, and mitigate risk through unified data and business insights. With a focus on innovation, MRI Software connects real estate visionaries with AI-first technology to build thriving communities and facilitate compliance. The company serves a vast client base of over 45,000 clients across 170 countries, supporting diverse sectors such as multifamily housing, office, retail, industrial logistics, and more.

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge. For more information, please visit http://www.mrisoftware.com.

• Own the client and digital support product area, including roadmap, priorities, and outcomes across case management, self-service, knowledge, and AI-assisted deflection
• Configure, prototype, and ship functionality in Salesforce Service Cloud, Agentforce, Flows, LWC, Apex, and adjacent tools
• Use Claude Code and other AI development platforms to move from idea to deployed functionality quickly
• Design integrations among Salesforce, ticketing/helpdesk tools, knowledge bases, chat, and telephony
• Build and tune agentic and deflection capabilities using real knowledge sources
• Measure containment, accuracy, escalation quality, deflection, time to resolution, first-contact resolution, CSAT, and agent effort
• Partner with Support leadership, Engineering, IT, Enablement, and client-facing business teams
• Lead UAT, rollout, documentation, and enablement
• Work as an individual contributor with high autonomy and no direct reports

Product Owner, Client – Digital Support

Product Owner building and shipping Salesforce-based client support systems for MRI Software’s real estate PropTech platform. Owning AI-assisted support products, integrations, metrics, and rollout.

MRI Software

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Product Owner, Client – Digital Support

MRI Software