Senior UX Designer leading research, strategy, and product design for Zensurance’s digital commercial insurance platform. Improving user journeys, design systems, and conversion for Canadian businesses.
About the role
- Senior UX Strategist leading generative and evaluative research for Multiplayer’s human-centered product design consultancy. Translating user insights into actionable product direction and business impact.
Responsibilities
- Design and execute generative and evaluative research studies
- Conduct foundational research to understand user workflows, pain points, and operational contexts
- Scope research to balance rigor, timeline constraints, and confidence in recommendations
- Collaborate with design counterparts throughout the product development cycle from discovery through validation
- Participate in co-ideation sessions and translate research insights into design opportunities
- Present synthesized insights with clear, actionable recommendations tied to business impact
- Deliver audience-centric narratives that drive decision-making
- Track and communicate the impact of research-informed decisions
- Contribute to continuous creative improvement, innovation, and excellence across the team
Requirements
- 5+ years in product strategy, UX research, or related strategic roles
- Demonstrated experience leading generative and evaluative research, including user interviews, diary studies, and usability testing
- Track record of translating research insights into actionable recommendations and articulating their business impact
- Excellent facilitation, storytelling, and cross-functional collaboration skills
- Occasional travel may be required depending on project and client needs
Benefits
- Work from anywhere
- Annual discretionary bonus
- Paid time off (over 20 days)
- Health benefits
- Training & development opportunities
- Annual team-wide trip
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Degree requirement
No Education Requirement
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