Advanced customer care associate resolving escalated phone, chat, and email issues for Crate and Barrel, a home furnishings retailer. Providing solutions, upselling, and coaching care associates.
About the role
- Pharmacy Support Specialist remotely processing prescriptions, handling calls, and supporting centralized services for Murphy’s Pharmacies. Ensuring accurate, confidential client care across pharmacy locations.
Responsibilities
- Answer and manage inbound client and pharmacy calls
- Address client inquiries, concerns, and requests, escalating when required
- Educate and assist clients with Auto Fill, Care Plan, pharmacy appointments, and other programs
- Schedule appointments and follow-up activities
- Provide remote prescription data entry and processing support to multiple pharmacy locations
- Enter, review, and process prescriptions accurately and efficiently
- Assist with Central Fill prescription processing
- Support third-party billing inquiries, investigate discrepancies, and coordinate resolution
- Provide support for pharmacy initiatives, clinics, program rollouts, and operational projects
- Support pharmacies during increased workload or operational need
- Manage shared phone queues
- Participate in virtual training, team meetings, and operational activities
- Collaborate with pharmacy managers, pharmacists, assistants, technicians, support specialists, managers, and healthcare professionals
- Maintain confidentiality and comply with privacy legislation, regulations, policies, and procedures
- Contribute to a positive, respectful, safe, and healthy work environment
- Perform other assigned duties and responsibilities
Requirements
- 4+ years of Pharmacy Assistant experience required
- Previous experience in a community pharmacy, healthcare environment, customer service role, or call center setting considered an asset
- 4+ years’ experience with prescription data entry and processing preferred
- In-depth knowledge of Kroll Pharmacy Management System preferred
- Experience with third-party billing preferred
- Strong customer service and client care skills
- Excellent verbal and written communication abilities
- High attention to detail and demonstrated accuracy in data entry
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical-thinking skills
- Proficiency with Kroll, Microsoft Office applications, and communication platforms
- Ability to work independently and contribute effectively within a team environment
- Demonstrated commitment to privacy, confidentiality, and professionalism
- Ability to sit and work at a computer for extended periods
- Flexibility in scheduling to support operational requirements
- May be required to work onsite if in close proximity to pharmacy locations
Benefits
- Ongoing training and opportunities to grow skills and advance
- Annual fitness membership subsidy
- Mental health support and other counselling
- Health insurance
- Dental insurance
- Life insurance
- Drug coverage
- Pension plan matching up to 4% of contributions
- Discounts on home heating oil, restaurants, and goods and services at local retailers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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