About the role

Pharmacy Support Specialist remotely processing prescriptions, handling calls, and supporting centralized services for Murphy’s Pharmacies. Ensuring accurate, confidential client care across pharmacy locations.

Responsibilities

Answer and manage inbound client and pharmacy calls
Address client inquiries, concerns, and requests, escalating when required
Educate and assist clients with Auto Fill, Care Plan, pharmacy appointments, and other programs
Schedule appointments and follow-up activities
Provide remote prescription data entry and processing support to multiple pharmacy locations
Enter, review, and process prescriptions accurately and efficiently
Assist with Central Fill prescription processing
Support third-party billing inquiries, investigate discrepancies, and coordinate resolution
Provide support for pharmacy initiatives, clinics, program rollouts, and operational projects
Support pharmacies during increased workload or operational need
Manage shared phone queues
Participate in virtual training, team meetings, and operational activities
Collaborate with pharmacy managers, pharmacists, assistants, technicians, support specialists, managers, and healthcare professionals
Maintain confidentiality and comply with privacy legislation, regulations, policies, and procedures
Contribute to a positive, respectful, safe, and healthy work environment
Perform other assigned duties and responsibilities

4+ years of Pharmacy Assistant experience required
Previous experience in a community pharmacy, healthcare environment, customer service role, or call center setting considered an asset
4+ years’ experience with prescription data entry and processing preferred
In-depth knowledge of Kroll Pharmacy Management System preferred
Experience with third-party billing preferred
Strong customer service and client care skills
Excellent verbal and written communication abilities
High attention to detail and demonstrated accuracy in data entry
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical-thinking skills
Proficiency with Kroll, Microsoft Office applications, and communication platforms
Ability to work independently and contribute effectively within a team environment
Demonstrated commitment to privacy, confidentiality, and professionalism
Ability to sit and work at a computer for extended periods
Flexibility in scheduling to support operational requirements
May be required to work onsite if in close proximity to pharmacy locations

Ongoing training and opportunities to grow skills and advance
Annual fitness membership subsidy
Mental health support and other counselling
Health insurance
Dental insurance
Life insurance
Drug coverage
Pension plan matching up to 4% of contributions
Discounts on home heating oil, restaurants, and goods and services at local retailers