Software Engineer responsible for developing solutions that enhance merchant experience at Helcim. Joining a collaborative software engineering team in a hybrid environment.
About the role
- CRM consultant specializing in Salesforce Service Cloud, facilitating client requirements and managing project communications. Mentoring team members and ensuring successful implementation of solutions.
Responsibilities
- Serve as an SME for Salesforce Service Cloud
- Facilitate business process reviews to identify client requirements and processes
- Translate client requirements into Salesforce design
- Configure Salesforce Service Cloud and Force.com solutions
- Effectively manage all aspects of projects and client communications
- Mentor other team members in customer service processes and Salesforce.com Service Cloud technology
- Collaborate with clients to drive business process design and decision making
- Identify risks that threaten project success and recommend workarounds
Requirements
- CRM consultant with minimum of 3 to 5 years of experience with Salesforce Sales Cloud
- Deep understanding of Salesforce administration with strong focus on Service Cloud
- Salesforce Service Cloud certified
- Advanced knowledge of Excel and Data Loader
- Good knowledge of Salesforce configuration and customization
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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