CRM consultant specializing in Salesforce Service Cloud for a Digital Product Engineering company. Responsible for managing client communications and mentoring team members in Salesforce solutions.
Responsibilities
Serve as an SME for Salesforce Service Cloud
Translate client requirements into Salesforce design
Configure Salesforce Service Cloud and Force.com solutions
Manage all aspects of projects and client communications
Mentor other team members in customer service processes
Deliver end user training and documentation
Identify risks that threaten project success
Ensure Best Practices and SFDC Coding Standards are followed
Requirements
5 to 8 years of experience working with Salesforce Sales Cloud
Salesforce Service Cloud certified
Strong understanding of Salesforce administration
Knowledge of JIRA tool
Advanced knowledge of Excel and Data Loader
Good knowledge of Salesforce configuration and customization
Experience with Apex, VisualForce, and Web Services
Ability to handle client interactions at the senior level
Understanding of REST API and SOAP for Salesforce integration
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