Principal Protection & Control Engineer leading high - voltage substation protection and control projects for Qualus, a power infrastructure solutions firm. Providing technical governance, approvals, commissioning support, and mentorship.
About the role
- CRM consultant specializing in Salesforce Service Cloud for a Digital Product Engineering company. Responsible for managing client communications and mentoring team members in Salesforce solutions.
Responsibilities
- Serve as an SME for Salesforce Service Cloud
- Translate client requirements into Salesforce design
- Configure Salesforce Service Cloud and Force.com solutions
- Manage all aspects of projects and client communications
- Mentor other team members in customer service processes
- Deliver end user training and documentation
- Identify risks that threaten project success
- Ensure Best Practices and SFDC Coding Standards are followed
Requirements
- 5 to 8 years of experience working with Salesforce Sales Cloud
- Salesforce Service Cloud certified
- Strong understanding of Salesforce administration
- Knowledge of JIRA tool
- Advanced knowledge of Excel and Data Loader
- Good knowledge of Salesforce configuration and customization
- Experience with Apex, VisualForce, and Web Services
- Ability to handle client interactions at the senior level
- Understanding of REST API and SOAP for Salesforce integration
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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Senior Protection & Control Engineer leading high - voltage substation protection, control, and metering designs. Supporting utilities and renewable energy clients from concept through commissioning.
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