Napoleon Products

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bilingual

Napoleon Products is a worldwide manufacturer of premium barbecues, fireplaces, heating and cooling systems, and outdoor living products, supplying consumers and dealers across many international markets. The company focuses on outdoor cooking and home heating solutions and distributes its products through regional dealers, retail channels, and online presence.

• Effectively responding to product information inquiries from Consumers & Dealers via phone, emails & other service channels at an entry level
• May perform tasks in French or alternate 2nd language
• Enter replacement parts and warranty orders, record relevant information in CRM application
• Achieves contact, order and CRM volume goals
• Respond to basic technical & troubleshooting inquiries without the need for handoff
• Able to enter Return Authorizations and Credit Memos
• Maintains minimum average 80% on call/email quality evaluations
• Enter customer payments and credits
• Report necessary revisions to replacement parts manuals, and report issues with our product website.
• Shares new or modified product information with team
• Helps identify and track potential product quality issues and report through Quality Audit.

Bilingual Technical Consultant, Grills

Bilingual Technical Consultant managing product inquiries via calls and emails for Napoleon. Requires technical understanding of grill functionality and customer service experience.

Napoleon Products

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Bilingual Technical Consultant, Grills

Napoleon Products