National Healthcare Solutions Group (NHSG), a certified "Great Place to Work," is an enterprise of specialized healthcare administration and insurance services companies.
Our portfolio includes domestic companies spanning third-party employee benefits administration, pharmacy benefits management, stop loss underwriting, and PPO network solutions.
With decades of industry experience, our team is united by a single mission: standing with members through every moment and milestone in their healthcare journey.

National Healthcare Solutions Group

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general

National Healthcare Solutions Group is a Texas-based third-party administrator and benefits management firm that designs, administers and manages self-funded and level-funded medical plans for employers, brokers and members. The company offers ASO (Administrative Services Only) plans, Minimum Essential Coverage (MEC) options, reference-based pricing, medical management, network solutions, price transparency tools, and online portals for employers, brokers, members and providers. It focuses on lowering costs, improving member outcomes, and providing customer service and compliance support for employer-sponsored health benefits.

National Healthcare Solutions Group (NHSG), a certified "Great Place to Work," is an enterprise of specialized healthcare administration and insurance services companies. Our portfolio includes domestic companies spanning third-party employee benefits administration, pharmacy benefits management, stop loss underwriting, and PPO network solutions. With decades of industry experience, our team is united by a single mission: standing with members through every moment and milestone in their healthcare journey.

• Manage medical and non-medical assistance cases from first contact through follow-up
• Respond to assistance requests by phone and email, gather essential information, assess operational urgency, and begin coordination
• Open and maintain complete case and claim records in the CRM
• Document contacts, decisions, authorizations, outstanding actions, and follow-up requirements in real time
• Read and apply policy benefits, limitations, and service provisions to individual situations
• Coordinate with medical providers regarding access to care, eligibility, coverage inquiries, direct billing, and documentation
• Work with Medical Case Management on care coordination and health-risk considerations
• Work with Claims on coverage, documentation, and financial-risk matters
• Maintain timely communication with insured persons, corporate clients, assistance partners, providers, and internal teams
• Monitor open cases, complete follow-ups, identify delays or changing circumstances, and escalate concerns promptly
• Build professional relationships with in-network and out-of-network providers
• Follow confidentiality, data-protection, regulatory, quality, and internal-control requirements
• Maintain current knowledge of procedures, systems, client requirements, and professional practices through training and coaching

Emergency Assistance Coordinator

Emergency Assistance Coordinator coordinating medical and non-medical travel assistance for Epic Health Solutions. Managing cases, providers, policies, documentation, and urgent escalations across international networks.

National Healthcare Solutions Group

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Emergency Assistance Coordinator

National Healthcare Solutions Group