Industrial Services Operations Manager leading environmental cleaning operations for GFL Environmental in Prince George. Overseeing teams, field execution, safety, budgets, bids, assets, and client relationships.
About the role
- Customer Operations Leader at NCR Voyix overseeing delivery execution for strategic customer accounts. Collaborating with sales and operational teams to ensure successful delivery of products and services.
Responsibilities
- Own and lead end-to-end delivery execution for strategic customers accounts
- Ensure that all products and services – from order through delivery, deployment, production and decommissioning – are delivered successfully and profitably
- Act as the primary operational partner for customer leadership
- Collaborate closely with NCRV Sales, Account Teams, Fulfillment, Supply Chain, SW maintenance and development, HW Support, and Professional Services organizations
- Act as a single point of contact for Service and Solution delivery, ensuring proper entitlement, reporting, high level Software and Hardware solutions delivery, escalation handling and continuous improvement
- Build and maintain strong relationships with customer leadership and various NCRV teams
- Provide operational leadership, technical and industry expertise to enable profitable growth across assigned customer accounts
- Schedule and lead regular customer review meetings to assess delivery quality and plan new product/service deployments
- Monitor, analyze, and act on key performance metrics and customer feedback
- Identify issues early and develop action plans to ensure successful resolution
- Maintain full visibility and accountability for the success of all services
- Support Sales efforts by identifying growth opportunities and assisting with account intelligence.
Requirements
- 5+ years of experience in Operations, with proven success leading multi-locations and multi country operations
- Strong understanding of Software and Hardware support solutions within the Convenience and Fuel Retailer market in Canada
- Demonstrated leadership capabilities with high accountability, organizational strength, and execution discipline
- Proven ability to gather, analyze, and present data to both internal and external stakeholders
- Experience negotiating contracts and managing customer relationships in a multinational environment
- Bachelor’s degree in a technical discipline (engineering or similar), Master’s degree preferred
- Proven ability to transform customers into long-term strategic partners
- Experience managing responsibility for multiple accounts strongly preferred
- Willingness to travel domestically and internationally
- Fluency in English and French required.
Benefits
- Offers of employment are conditional upon passage of screening criteria applicable to the job
- The Company has an accommodation process in place and provides accommodations for employees with disabilities.
- Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
- We believe in understanding and respecting differences among all people.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Marketing operations manager building campaign tracking, automation, dashboards, and data governance for Ashby’s enterprise recruiting software. Partnering with Revenue Operations to scale pipeline generation and measure marketing efficiency.
Control Clerk reconciling stormwater billing accounts for Peel Region, which delivers essential municipal services. Managing arrears, payments, GL accounts, customer inquiries, and billing - system accuracy.
Bilingual trainer delivering PBS dealership software training and implementation support. Training automotive fixed - operations customers virtually and onsite across North America.
Bilingual trainer delivering PBS dealership management software training and implementation support. Serving automotive dealerships through virtual sessions and travel across North America.
IT operations team lead supporting Aecon’s infrastructure construction offices and job sites. Overseeing end - user services, ITSM, hardware, incidents, and service delivery across Toronto operations.
TuneIn technology leader operating cloud infrastructure, SRE, security, and corporate IT for its global live audio platform. Driving reliability, automation, incident response, and engineering productivity.
JC
Project Development Specialist developing P3 facility - management and O&M solutions for Johnson Controls’ smart - building services. Leading designs, cost strategies, proposals, and projects through Financial Close.
IT Operations Analyst monitoring TD Bank’s critical batch systems and file transfers. Providing incident, change, and production support from the Toronto - area datacentre.
TD Securities operations analyst executing complex transactions and analyzing process issues. Supporting risk controls, reporting, projects, and customer service for capital - markets banking clients.