Traffic signal and roadway lighting manager leading Ontario transportation design, operations, and engineering deliverables. Managing projects, technical teams, utility coordination, and regulatory compliance for Arcadis.
About the role
- Customer Operations Leader at NCR Voyix overseeing delivery execution for strategic customer accounts. Collaborating with sales and operational teams to ensure successful delivery of products and services.
Responsibilities
- Own and lead end-to-end delivery execution for strategic customers accounts
- Ensure that all products and services – from order through delivery, deployment, production and decommissioning – are delivered successfully and profitably
- Act as the primary operational partner for customer leadership
- Collaborate closely with NCRV Sales, Account Teams, Fulfillment, Supply Chain, SW maintenance and development, HW Support, and Professional Services organizations
- Act as a single point of contact for Service and Solution delivery, ensuring proper entitlement, reporting, high level Software and Hardware solutions delivery, escalation handling and continuous improvement
- Build and maintain strong relationships with customer leadership and various NCRV teams
- Provide operational leadership, technical and industry expertise to enable profitable growth across assigned customer accounts
- Schedule and lead regular customer review meetings to assess delivery quality and plan new product/service deployments
- Monitor, analyze, and act on key performance metrics and customer feedback
- Identify issues early and develop action plans to ensure successful resolution
- Maintain full visibility and accountability for the success of all services
- Support Sales efforts by identifying growth opportunities and assisting with account intelligence.
Requirements
- 5+ years of experience in Operations, with proven success leading multi-locations and multi country operations
- Strong understanding of Software and Hardware support solutions within the Convenience and Fuel Retailer market in Canada
- Demonstrated leadership capabilities with high accountability, organizational strength, and execution discipline
- Proven ability to gather, analyze, and present data to both internal and external stakeholders
- Experience negotiating contracts and managing customer relationships in a multinational environment
- Bachelor’s degree in a technical discipline (engineering or similar), Master’s degree preferred
- Proven ability to transform customers into long-term strategic partners
- Experience managing responsibility for multiple accounts strongly preferred
- Willingness to travel domestically and internationally
- Fluency in English and French required.
Benefits
- Offers of employment are conditional upon passage of screening criteria applicable to the job
- The Company has an accommodation process in place and provides accommodations for employees with disabilities.
- Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
- We believe in understanding and respecting differences among all people.
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