Customer Service Team Lead managing escalations, quality, schedules, and CSR support. Delivering customer experience solutions for pharmaceutical, healthcare, food, and consumer brands.
About the role
- Bilingual customer support for Ndax, a Canadian cryptocurrency trading platform. Handling client inquiries, complaints, and relationship management across chat, email, phone, and voicemail.
Responsibilities
- Respond to customer service live chats, emails, telephone calls, and voicemails
- Maintain customer relationships by handling questions and concerns with speed and professionalism
- Resolve customer complaints, manage database records, and draft status reports on customer service issues
- Provide a great experience and build loyalty with every customer
- Stay on top of promotions, product launches, and cryptocurrency trends
- Create value through superior customer service and expert product knowledge
Requirements
- Self-motivated with an ability to solve problems on-the-fly
- Passionate for customer satisfaction with strong interpersonal communication skills
- An enthusiastic learner with a desire for continual growth
- Available full-time and have flexible schedules that meet business needs, including morning and evening shifts
- Proficiency in both English and French is essential for effective communication with our diverse customer base
- Previous experience in cryptocurrency-related roles would be a strong asset
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- Paid Time Off
- Potential Equity or Stock Option Plan
- Training & Development Opportunities
- Bonus - Awards - Gifts
- Collaborative, fast-paced culture with a passionate team dedicated to shaping the future of crypto trading
- Modern offices with cutting-edge technology (or remote options for qualified candidates)
- Free bicycle parking and access to the building gym
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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