Quality Assurance Analyst testing software for Computershare’s global customer communications solutions. Validating releases, tracking defects, and supporting a major internal transformation initiative.
About the role
- Senior QA Analyst validating nesto Cloud's mortgage technology end to end before client UAT. Coordinating test coverage, automation review, bug triage, and client issue resolution.
Responsibilities
- Design test coverage and scenarios ahead of UAT
- Validate that solutions address customers' actual problems, beyond individual feature specifications
- Partner with developers and product managers across the SDLC
- Clarify requirements, identify gaps early, and define acceptance criteria
- Translate business and data requirements from URDs, PRDs, and HLDs into comprehensive test plans
- Recommend what should be automated and why, collaborating with Automation Developers
- Investigate automation failures and follow up on results
- Flag testing gaps and priorities
- Work with Delivery leadership and stakeholders to prioritize testing and coverage against client needs
- Own tactical bug triage and coordination during UAT
- Act as a primary point of contact for client-reported issues
- Review and run tests using test management tools
- Provide project team feedback on automation suitability
- Support product follow-up and client updates during UAT
Requirements
- 5+ years of QA experience in a Senior Quality role
- Experience testing SaaS/cloud applications
- Deep understanding of the full SDLC and Quality Engineering's role in development
- Strong end-to-end and functional testing experience
- Cross-module investigation skills and root-cause analysis
- Experience tactically coordinating testing during Pre-UAT/UAT, including tickets, status reporting, and resolution tracking
- API testing experience using Postman (must-have)
- Ability to review automation run results and investigate failures, including CI/CD pipeline runs such as GitHub Actions
- Agile fluency and comfort with rapid release cycles
- Technical role; hands-on coding is not required
- Candidates must be based in Canada
- Ability to work Eastern Time hours strongly preferred
- Successful background, criminal, and reference checks required
Benefits
- Comprehensive extended health, dental, and vision coverage, featuring 100% drug coverage
- $1,500 combined annual Health & Wellness Spending Account flex fund
- 4 weeks of vacation plus 8 personal floater days
- Group RRSP/DPSP plan with competitive company-matching contributions
- Telemedicine services via Dialogue
- Coverage for licensed practitioner services
- Maternity and Parental Leave Top-Up programs
- Remote-first work arrangement
- Support to automate repetitive work with AI tools
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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