Staff Agentic AI Engineer

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About the role

  • Staff Agentic AI Engineer building Netomi’s enterprise customer-experience automation platform. Designing scalable LLM agents, retrieval systems, evaluations, and Python services for complex business workflows.

Responsibilities

  • Design, build, and improve production-grade AI agentic systems for Netomi’s core platform
  • Architect agent workflows involving reasoning, tool use, retrieval, guardrails, escalation paths, and performance monitoring
  • Evaluate Deep Agent, Claude Agent, OpenAI Agent, LangGraph, and other emerging agent orchestration patterns and frameworks for new use cases
  • Build and maintain LLM evaluation systems, including LLM-as-judge workflows, regression evaluations, guardrail testing, quality metrics, and production behavior analysis
  • Diagnose agent performance issues across prompts, tool selection, retrieval quality, latency, cost, task completion, and failure modes
  • Design and implement RAG and embedding-based capabilities for enterprise knowledge access and automation workflows
  • Build scalable Python services and platform components deployed in AWS cloud environments
  • Partner with product, platform, and engineering teams to translate emerging agentic AI capabilities into reliable platform features
  • Establish engineering best practices for continuous optimization of agentic systems
  • Stay current with advances in LLMs, agent architectures, AI coding tools, evaluation methodologies, retrieval systems, and enterprise automation

Requirements

  • Bachelor’s Degree or higher in a quantitative field such as Statistics, Computer Science, Engineering, or Mathematics
  • 5–7+ years of experience in AI/ML engineering, applied machine learning, natural language processing, and/or AI systems development
  • 2+ years of hands-on experience building production LLM or AI agent systems
  • Demonstrated experience building agents used in production by external customers or enterprise/business users
  • Hands-on experience with LangGraph, LangChain, or related agent orchestration frameworks
  • Experience turning messy, unstructured source material into validated structured output using schemas, ontologies, or data contracts with entity resolution, disambiguation, and conflict resolution
  • Strong Python engineering skills and experience building scalable production software systems
  • Experience designing agent architectures involving tool use, reasoning flows, retrieval, memory, guardrails, and workflow orchestration
  • Experience developing AI evaluation systems, including LLM-as-judge, guardrail evaluation, regression testing, and production quality measurement
  • Strong understanding of RAG, embeddings, retrieval quality, and knowledge-grounded generation
  • Experience deploying or operating systems in AWS cloud environments
  • Daily use of AI coding tools such as Codex, Claude Code, Cursor, or similar tools in software development workflows
  • Strong engineering judgment, ability to work independently, and comfort operating as a senior individual contributor on ambiguous technical problems

Job title

Job type

Full Time

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

AWSCloudPython

Location requirements

RemoteCanada

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