Staff Agentic AI Engineer building Netomi’s enterprise customer-experience automation platform.
Designing scalable LLM agents, retrieval systems, evaluations, and Python services for complex business workflows.
Responsibilities
Design, build, and improve production-grade AI agentic systems for Netomi’s core platform
Evaluate Deep Agent, Claude Agent, OpenAI Agent, LangGraph, and other emerging agent orchestration patterns and frameworks for new use cases
Build and maintain LLM evaluation systems, including LLM-as-judge workflows, regression evaluations, guardrail testing, quality metrics, and production behavior analysis
Diagnose agent performance issues across prompts, tool selection, retrieval quality, latency, cost, task completion, and failure modes
Design and implement RAG and embedding-based capabilities for enterprise knowledge access and automation workflows
Build scalable Python services and platform components deployed in AWS cloud environments
Partner with product, platform, and engineering teams to translate emerging agentic AI capabilities into reliable platform features
Establish engineering best practices for continuous optimization of agentic systems
Stay current with advances in LLMs, agent architectures, AI coding tools, evaluation methodologies, retrieval systems, and enterprise automation
Requirements
Bachelor’s Degree or higher in a quantitative field such as Statistics, Computer Science, Engineering, or Mathematics
5–7+ years of experience in AI/ML engineering, applied machine learning, natural language processing, and/or AI systems development
2+ years of hands-on experience building production LLM or AI agent systems
Demonstrated experience building agents used in production by external customers or enterprise/business users
Hands-on experience with LangGraph, LangChain, or related agent orchestration frameworks
Experience turning messy, unstructured source material into validated structured output using schemas, ontologies, or data contracts with entity resolution, disambiguation, and conflict resolution
Strong Python engineering skills and experience building scalable production software systems
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