Administration and co - pay assistant supporting Cencora’s Canadian patient reimbursement and pharmaceutical services. Maintaining patient records, processing coverage information, and escalating access barriers.
About the role
- Warranty Recovery Administrator managing NFI and MCI supplier claims, recoveries, and failure analysis. Supporting transit bus quality, supplier relationships, reporting, and warranty parts coordination.
Responsibilities
- Process and manage NFI and MCI supplier recovery claims in OSVC, including warranty claim analysis, supplier evaluations, recovery pursuit, and maintenance of the warranty work queue
- Provide comprehensive failure analysis and warranty recovery reports to Service Engineering, Engineering, Supply Chain, and Procurement
- Negotiate and resolve complex and disputed warranty recovery claims with suppliers
- Collaborate with Supply Chain, Procurement, Supplier Quality, and suppliers to maximize cost-effective recovery opportunities
- Develop and maintain supplier relationships through proactive communication and issue resolution
- Create leadership reports on failed components and related costs
- Support data-driven warranty failure trend analysis and reporting
- Coordinate with Finance on processing, reconciliation, and closure of supplier warranty credits
- Update warranty claims with part location, recoverable costs, evaluations, and required claim information
- Handle inquiries from properties and suppliers regarding freight issues
- Coordinate failed part returns, scrap authorization, and failure investigations with Regional Product Support Manager and Field Technicians
- Coordinate inventory control, shipping/receiving, and upkeep of warranty parts with parts warehouse stock keepers
- Assist the Recovery and warranty team as required
- Validate or update received parts lists (Master Sheets)
- Perform other duties as assigned
Requirements
- 2 or more years’ experience in Claims Administration
- 2 or more years’ experience in a parts distribution environment
- Transit or Motor Vehicle Product knowledge or experience
- Diploma in Business Administration OR High school diploma with equivalent relevant experience
- Previous experience in data entry, logistics or administrative roles is an asset
- Customer service, ERP/Oracle and process management experience
- MS Office
- Excellent Communication, time management and organizational skills
- Strong attention to detail and accuracy
Benefits
- Competitive wages
- A continuous learning environment
- Employee engagement emphasis
- Safety and high-quality products focus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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