Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- Bilingual customer service representative supporting Canadian business clients of a telecommunications company. Handling billing and mobility inquiries by phone and email from home.
Responsibilities
- Answer calls or emails from customers regarding billing requests and mobility services
- Provide customers with the necessary information to ensure satisfaction
- Treat every call or email confidentially, accurately, courteously, and efficiently
- Promote Canada's fastest 5G network as a solution to customers
- Support business clientele of Canada's largest telecommunications company with mobility services
Requirements
- Fluent English and French required to interact with French- and English-speaking customers in Canada
- Answering customers in English required between 50% and 70% of the time
- Previous telecom experience is an asset
- Available to work 5 days, up to 40 hours per week, Monday to Friday between 8:00 a.m. and 8:00 p.m. Eastern time
- Reside within the province of Québec or New Brunswick
- High-speed internet connection of at least 25 MBPS
- Secure, quiet workspace
- Great interest in technologies and new and emerging technologies
- Friendly and customer-oriented, with focus on meeting quality standards
- Excellent communication skills
- Excellent analytical skills and ability to handle complex customer accounts
- Knowledge of Microsoft Suite, including Office, Excel, PowerPoint, and Word
Benefits
- Monthly performance-based incentive
- Fully paid training and coaching program
- Complete benefits package after six months, including comprehensive medical, dental, and life insurance
- Additional RRSP contributions
- Significant discounts on insurance and telecommunications products and services
- Weekdays-only work schedule
- Work from home
- Equipment provided
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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