Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- Bilingual customer service representative supporting Canadian concert, sports, and festival customers remotely. Handling ticketing, reservations, refunds, troubleshooting, and event coordination by phone and email.
Responsibilities
- Assist customers with questions about booked events, ticket access, refunds, and reservations
- Provide first-point-of-contact support for clients and partners regarding event-related inquiries and coordination
- Assist with ticketing and scheduling
- Troubleshoot missing or invalid tickets and initiate escalation when needed
- Keep customers informed and updated by phone and email
- Manage multiple requests efficiently while maintaining attention to detail and a positive customer experience
Requirements
- Fluent spoken and written English and French
- Able to work Monday to Sunday from 10:00am to 8:00pm
- Availability for 20 to 40 hours per week
- Secure, quiet home workspace
- High-speed internet with minimum 25 Mbps
- Adequate job performance in a remote environment
- Comfortable navigating multiple systems and multitasking
- Clear, concise, and professional communication
- Strong attention to detail and problem-solving ability
- High school diploma or equivalent
Benefits
- Hourly bonus for weekend work
- Medical, dental, and life insurance after six months
- Enhanced RRSP participation after six months
- Preferential insurance pricing after six months
- Fully paid training
- Ongoing support and development
- Work from home
- Employer-provided equipment
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