Weekend Care Designer leading client experience at Nurse Next Door Mississauga. Coordinating caregiver support and ensuring quality home care services every weekend.
Responsibilities
Serve as the primary Care Designer during weekends
Respond promptly to all new client inquiries received by phone, email, website, or referral partners
Conduct complimentary in-home or virtual care consultations
Attend first visits to ensure successful starts of care
Build trusting relationships with clients and families from their first interaction
Coordinate caregivers, schedules, and urgent staffing requirements
Support caregivers with operational and client-related questions
Collaborate with hospitals, physicians, Ontario Health atHome, retirement residences, and other healthcare partners
Complete documentation in AlayaCare, HubSpot, and related systems
Coordinate seamless handoffs for consultations requiring weekday follow-up
Work closely with the weekday leadership team to ensure continuity of care
Identify opportunities to expand services while always acting in the best interests of clients and families
Deliver the premium experience Nurse Next Door Mississauga is known for
Requirements
Required experience coordinating home care or community healthcare services
Excellent communication and interpersonal skills
Strong organizational and problem-solving abilities
Ability to work independently
Professional, compassionate, and calm under pressure
Valid Ontario driver's licence
Comfortable driving throughout Mississauga and surrounding areas as required
Preferred RPN or RN designation
Experience as a Care Coordinator, Care Designer, or Clinical Coordinator
Experience using AlayaCare
Experience using HubSpot or another CRM
Experience conducting in-home consultations
Experience attending first visits for new home care clients
Benefits
Company vehicle provided for approved business travel during scheduled weekend shifts
Guaranteed minimum of four paid hours each Saturday and Sunday
Additional paid hours for consultations, first visits, and operational support beyond the guaranteed coverage
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