Ocean is a leading provider of solutions that drive operational efficiency, improve safety and deliver significant ROI to customers in 15 nations across the globe.
Our products are designed to maximise operational effectiveness wherever there is a need to coordinate multiple facilities, assets, people and resources in high-risk and complex environments.
Our solutions for Defence, Government, and the Private Sector are widely regarded as the gold standard in their respective classes.
From initial design, to development, implementation, and ongoing maintenance and support, our team is dedicated at every stage to helping you achieve your organisations goals.

Ocean Software

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program-manager

Ocean Software is an Australian-based software company that builds operational readiness and training management solutions for defence forces, aviation organisations, and emergency services. Its Ocean Platform unifies capabilities across air, land, maritime, unmanned aircraft systems (UAS), and emergency services to provide real-time coordination, resource visibility, asset and personnel readiness, and mission planning—designed for use at scale and in disconnected environments. With over 30 years of experience, the company delivers commercial platforms (e.g., FlightPRO, SmartBase, TAMS) used by military and government customers globally, focusing on secure, reliable, enterprise-grade software to streamline training, operations, and sustainment.

Ocean is a leading provider of solutions that drive operational efficiency, improve safety and deliver significant ROI to customers in 15 nations across the globe. Our products are designed to maximise operational effectiveness wherever there is a need to coordinate multiple facilities, assets, people and resources in high-risk and complex environments.

Our solutions for Defence, Government, and the Private Sector are widely regarded as the gold standard in their respective classes. From initial design, to development, implementation, and ongoing maintenance and support, our team is dedicated at every stage to helping you achieve your organisations goals.

**Customer Success & Strategic Account Ownership**Act as the primary relationship owner for assigned NASA customers and strategic programs.********Responsibilities include:**Customer Relationship Management****• Establish trusted adviser relationships with key customer stakeholders.**• Act as the primary customer contact across all operational and strategic matters.**• Facilitate regular governance meetings, business reviews and programme updates.**• Maintain strong customer engagement and satisfaction.******Customer Success & Adoption****• Understand customer objectives and operational requirements.**• Drive solution adoption and utilisation.**• Identify opportunities to improve customer outcomes and program performance.**• Partner with technical teams to ensure successful operational outcomes.******Contract & Commercial Management****• Maintain understanding of customer contractual obligations and deliverables.**• Monitor contractual commitments and customer obligations.**• Identify and manage commercial risks.**• Support renewals, extensions and future growth opportunities.**• Ensure customer expectations remain aligned to contracted scope.******Executive Stakeholder Management****• Build and maintain relationships with senior customer stakeholders.**• Prepare and present executive reporting and programme status updates.**• Manage issue escalation through customer governance structures.**• Represent Ocean in strategic programme discussions.****End-to-End Program Control & Accountability**- Own overall coordination, governance and successful delivery of all assigned customer programmes whilst maintaining direct accountability for customer relationships and contractual outcomes.

Customer Success Program Manager

Customer Success Program Manager overseeing NASA customer relationships and strategic programs. Acting as primary contact for governance, customer outcomes, and program delivery.

Ocean is a leading provider of solutions that drive operational efficiency, improve safety and deliver significant ROI to customers in 15 nations across the globe. Our products are designed to maximise operational effectiveness wherever there is a need to coordinate multiple facilities, assets, people and resources in high-risk and complex environments. Our solutions for Defence, Government, and the Private Sector are widely regarded as the gold standard in their respective classes. From initial design, to development, implementation, and ongoing maintenance and support, our team is dedicated at every stage to helping you achieve your organisations goals.

Ocean Software

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Customer Success Program Manager

Ocean Software