Open Point is the only engagement platform designed for all stakeholders, helping organisations move from input to insight to impact.
Through its community engagement and stakeholder relationship management products, Open Point enables organisations to capture meaningful participation, manage stakeholder relationships, and maintain a clear, transparent record of engagement.
By connecting engagement and stakeholder communication in one platform, Open Point helps organisations deliver community and infrastructure projects with greater confidence, accountability, and trust.

Open Point

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Open Point is an all-in-one platform for community and stakeholder engagement that combines community engagement tools with stakeholder relationship management. It offers AI-powered feedback analysis, advanced reporting and analytics, auditability, communications and task management tools, and integrations (e.g., Outlook add-in). The platform is positioned for enterprise customers — especially local and state government, transit, energy & utilities, transportation, infrastructure planning, and resources & mining — and is used to gather input, turn feedback into insights, and maintain compliance and governance across projects. Open Point emphasizes enterprise-ready security, cross-project analysis, and was noted as trusted by 750+ organizations.

Open Point is the only engagement platform designed for all stakeholders, helping organisations move from input to insight to impact.

Through its community engagement and stakeholder relationship management products, Open Point enables organisations to capture meaningful participation, manage stakeholder relationships, and maintain a clear, transparent record of engagement.

By connecting engagement and stakeholder communication in one platform, Open Point helps organisations deliver community and infrastructure projects with greater confidence, accountability, and trust.

• Own a portfolio of clients across local government, transport, utilities, and energy sectors
• Build trusted relationships with senior stakeholders
• Conduct regular Account Reviews and strategic alignment sessions
• Drive product adoption and deliver targeted training
• Ensure clients achieve their engagement and compliance goals
• Lead renewal and price increase activities
• Demonstrate sustained value and identify renewal risks early
• Support commercial discussions with customer insight and context
• Identify, monitor, and mitigate customer risks
• Address adoption gaps, stakeholder changes, and value erosion
• Collaborate with Account Managers to identify, qualify, and validate expansion opportunities
• Surface customer needs, usage signals, and outcome gaps to enable effective handoff
• Champion customer feedback internally to influence product development and service improvements
• Build customer relationships that generate referrals and advocacy through testimonials, case studies, and introductions
• Visit key clients for strategic reviews, workshops, and events

Senior Customer Success Manager

Senior Customer Success Manager retaining and expanding clients using Open Point’s civic engagement software. Managing strategic accounts across government, transport, utilities, and energy sectors.

• Own the renewal contract lifecycle from CSM handover through to signature.
• Build the contract from the agreed terms and uplift, and chase it through close.
• Independently manage renewals for single-project and lower-touch accounts end to end, including setting the renewal amount, initiating customer outreach, and closing without CSM involvement.
• Act as the main point of contact for customer procurement teams.
• Manage security reviews and engage Legal when terms, redlines, or compliance questions require it.
• Own the CRM as the source of truth for renewals: maintain deals, stages, close dates, and forecasting in HubSpot.
• Forecast the renewals book and report on progress, commit, and at-risk renewals.
• Run a proactive renewals cadence.

Customer Success Manager – Renewals

Customer Success Manager managing the operational execution of North America renewals. Collaborating with CSMs and procurement teams for effective contract management.

Open Point is the only engagement platform designed for all stakeholders, helping organisations move from input to insight to impact. Through its community engagement and stakeholder relationship management products, Open Point enables organisations to capture meaningful participation, manage stakeholder relationships, and maintain a clear, transparent record of engagement. By connecting engagement and stakeholder communication in one platform, Open Point helps organisations deliver community and infrastructure projects with greater confidence, accountability, and trust.

Open Point

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Senior Customer Success Manager

Open Point

Customer Success Manager – Renewals

Open Point