Program Manager running Mila Ventures’ Founders in Residence program. Recruiting entrepreneurs, connecting them with AI researchers, and managing partnerships from sourcing to signed matches.
About the role
- Global IT Program Director leading workplace technology modernization for Colliers, a Canadian commercial real estate services firm. Standardizing IT service delivery, ServiceNow, devices, and global enterprise programs.
Responsibilities
- Oversee the planning, execution, and completion of the Global Workplace Technology Program
- Collaborate with key IT stakeholders and enterprise-wide partners to deliver multiple workstreams
- Manage teams to resolve issues, maintain timelines and budgets, and achieve a standardized global service delivery model
- Standardize global IT service delivery, including implementing a 24x7 outsourced service desk and ITIL-based processes
- Consolidate multiple ServiceNow instances into a single global platform
- Define the Colliers Digital Workplace model, including standard end-user devices, office technology, and management platforms
- Deliver training and change management to global IT staff and the user community
- Implement a financial charge-back mechanism for global IT services
- Plan and manage complex regional and cross-functional enterprise projects
- Develop program goals, timelines, charters, and RACI matrices
- Manage stakeholders and vendors, anticipate needs and risks, and conduct meetings via Teams and email
- Develop and maintain program plans, identify resource needs, and manage schedules
- Drive practical solutions to issues through collaboration
- Ensure steady-state IT support and comprehensive issue resolution after implementation
- Manage the program’s financial health and chargeback model
- Provide professional status reports tailored to the audience and ensure regular updates
Requirements
- Minimum of 15 years in an IT Program / Project Management role at a large organization
- Bachelor’s degree in business, IT, Computer Science, or a related field, or a certificate in project management
- Experience of running RFP vendor selection processes
- Proficiency in program management methods and tools
- Strong management and organizational abilities
- Experience of the ITIL framework and with the commercial real estate industry is an asset
- Proven ability to motivate and manage large, diverse teams
- Highly self-motivated with an outgoing personality
- Professionalism and excellent interpersonal skills
- Currently authorized to work in Canada on a full-time basis
- Direct applicants only; no agencies
Benefits
- Innovative projects
- Industry-leading training and development programs
- Comprehensive and flexible benefits package
- Competitive compensation
- Employee Resource Groups (ERGs)
- Disability-related accommodation throughout all stages of the recruitment and selection process
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