Implementation Consultant guiding Canadian customers through SaaS onboarding, configuration, training, testing, and go - live. Partnering with cross - functional teams to drive software adoption and customer satisfaction.
About the role
- Client Implementation Manager deploying PayIt’s GovTech SaaS platform for government agencies. Leading configurations, testing, stakeholder coordination, and client handoffs.
Responsibilities
- Lead implementation of SaaS solutions with government agency teams
- Own client implementation efforts through project management, business-rule gathering, implementation activities, and coordination with other teams
- Develop and configure prototypes using PayIt Platform tools based on client needs
- Build and iterate prototypes based on client feedback
- Deliver engineering and cross-functional requirements while coordinating timelines with the PMO
- Create test plans and align requirements with Product teams
- Log and coordinate implementation issues and bugs
- Validate test plans and requirements with clients
- Ensure configurations meet client and PayIt product specifications
- Support clients in maintaining platform hygiene, including customer-friendly workflows, naming conventions, and data organization
- Proactively identify configuration and user-experience issues
- Serve as the primary connection point for steady-state handoff to Client Success, Operations, and Support
- Develop training for PayIt departments on user experience and client FAQs
- Maintain, update, and develop client-related documentation internally and externally
- Coordinate efforts with client stakeholders
- Ensure confidentiality, integrity, availability, and due care of company, client, and citizen data
Requirements
- 3+ years of professional experience working for a software-based organization
- Hands-on experience supporting or implementing applications using web technologies and/or working in a client-facing Business or Solution Analyst capacity
- Ability to lead large enterprise implementations across multiple internal and external stakeholder groups
- Proactive, logical, and collaborative approach to solving complex problems
- Resiliency and ability to handle multiple tasks in a fast-paced, dynamic environment
- Flexibility to adapt to and effect changes in approaches and processes
- Strong technical aptitude and ability to influence clients while managing evolving SaaS requirements
- Experience with the full project management lifecycle
- Experience articulating product roadmaps and deliverables in a client-facing capacity
- Experience with project management and collaboration tools such as Confluence, Trello, Teams, Slack, and Jira
- Experience with diagram and visualization solutions such as Draw.IO and LucidChart
- Experience with Microsoft Office
- Willingness to travel 10–20%
- U.S. citizenship or authorization to work for any U.S. employer, without sponsorship, or Canadian citizenship/authorization to work in Canada without sponsorship
Benefits
- Competitive salaries
- Excellent benefits
- Flexible working arrangements
- Resources needed to do your best work
- Corporate volunteer program
- Opportunities to grow through complex, challenging work
- Collaborative culture where everyone has a voice
- Bonus pay
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