Operations Assistant supporting users of TENTENS Tech’s social discovery platforms. Handling multilingual chat and email inquiries, shifts, and escalations to other departments.
About the role
- Bilingual trainer delivering PBS dealership software training and implementation support. Training automotive fixed-operations customers virtually and onsite across North America.
Responsibilities
- Deliver effective customer training and support on PBS Dealer Management Software in English and French through virtual and in-person sessions
- Develop a thorough understanding of all PBS software modules and customer training processes
- Assist with new software installations and provide ongoing support throughout implementation
- Develop understanding of data-entry processes and other essential tasks
- Train customers on assigned software modules
- Maintain positive customer relationships, identify customer needs, and ensure they are met
- Respond to internal and external training requests in a timely manner
- Write tickets, investigate issues, and escalate issues to corresponding teams
- Monitor the STT queue
- Maintain and update documentation as processes change
- Share knowledge within the assigned module and across the STT team
- Learn new products and commit to ongoing education and cross-training
- Perform other assigned duties and responsibilities
Requirements
- Fluent in French and English (speaking, reading, writing)
- 1–2 years’ experience in a car dealership environment, focused on Fixed Operations
- Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Ability to quickly learn and adapt to new software tools
- Ability to travel within Canada and the USA up to 1 week per month
- Valid passport required
- Visa required if applicable
- Full, valid, unrestricted driver’s licence required
- Excellent communication, presentation, and public speaking skills
- PBS software experience is a strong asset
- Experience facilitating in-person and virtual training sessions is a strong asset
- Strong problem-solving and troubleshooting skills
- Effective time management and organizational skills
- Ability to multitask and prioritize
- Outstanding documentation abilities
- High School Diploma
Benefits
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well-being.
- Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance-based incentives
- Competitive annual base salary
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
- Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Associé principal en opérations des ventes chez EDC, société financière aidant les entreprises canadiennes à réussir à l’étranger. Soutien aux équipes commerciales, transactions, CRM et amélioration des processus.
EC
Sales Operations Senior Associate supporting EDC’s financial tools and expertise for Canadian businesses expanding globally. Managing CRM, transactions, documentation, and process improvements.
Team Lead overseeing commercial vehicle inventory, sales, compliance, and customer operations for OPENLANE’s digital wholesale marketplace. Managing service levels, team quality, reporting, and repossession redemptions.
Desjardins office operations agent supporting administrative processes, data entry, reporting, and unit coordination. Hybrid role serving operations in Lévis, Montréal, or Toronto.
Success Operations Analyst improving customer recovery, cross - sell, and AI - enabled call - center workflows. Thumbtack connects homeowners with local home - service businesses.
IT Operations & Security Lead owning internal IT, identity, devices and security at Zen Educate, an education technology company. Automating governance and scalable controls for teams across Canada, the UK and US.
TDS Operations Analyst managing syndicated corporate lending portfolios for TD Securities. Servicing high - value client loans, reviewing transactions, managing risk, and improving operations.
Brokerage operations associate processing corporate actions and dividends for Wealthsimple’s Canadian financial platform. Reconciling client positions, resolving breaks, and improving back - office processes.
Remote part - time dispatcher coordinating emergency calls, client work orders, and vehicle routes for a Canadian commercial cleaning provider. Supporting clients and internal teams across Canada.