Marketing operations manager building campaign tracking, automation, dashboards, and data governance for Ashby’s enterprise recruiting software. Partnering with Revenue Operations to scale pipeline generation and measure marketing efficiency.
About the role
- Bilingual trainer delivering PBS dealership software training and implementation support. Training automotive fixed-operations customers virtually and onsite across North America.
Responsibilities
- Deliver effective customer training and support on PBS Dealer Management Software in English and French through virtual and in-person sessions
- Develop a thorough understanding of all PBS software modules and customer training processes
- Assist with new software installations and provide ongoing support throughout implementation
- Develop understanding of data-entry processes and other essential tasks
- Train customers on assigned software modules
- Maintain positive customer relationships, identify customer needs, and ensure they are met
- Respond to internal and external training requests in a timely manner
- Write tickets, investigate issues, and escalate issues to corresponding teams
- Monitor the STT queue
- Maintain and update documentation as processes change
- Share knowledge within the assigned module and across the STT team
- Learn new products and commit to ongoing education and cross-training
- Perform other assigned duties and responsibilities
Requirements
- Fluent in French and English (speaking, reading, writing)
- 1–2 years’ experience in a car dealership environment, focused on Fixed Operations
- Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Ability to quickly learn and adapt to new software tools
- Ability to travel within Canada and the USA up to 1 week per month
- Valid passport required
- Visa required if applicable
- Full, valid, unrestricted driver’s licence required
- Excellent communication, presentation, and public speaking skills
- PBS software experience is a strong asset
- Experience facilitating in-person and virtual training sessions is a strong asset
- Strong problem-solving and troubleshooting skills
- Effective time management and organizational skills
- Ability to multitask and prioritize
- Outstanding documentation abilities
- High School Diploma
Benefits
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well-being.
- Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance-based incentives
- Competitive annual base salary
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
- Staff discounts – Exclusive savings with partners such as GM, Dell, and more
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