Associé principal en opérations des ventes chez EDC, société financière aidant les entreprises canadiennes à réussir à l’étranger. Soutien aux équipes commerciales, transactions, CRM et amélioration des processus.
About the role
- Bilingual trainer delivering PBS dealership management software training and implementation support. Serving automotive dealerships through virtual sessions and travel across North America.
Responsibilities
- Learn and develop an understanding of all PBS software areas and customer training processes.
- Develop a strong understanding of data entry processes and other essential tasks.
- Work directly with customers and deliver training for assigned modules.
- Maintain positive customer relationships, identify customer needs, and ensure they are met.
- Respond promptly to internal and external training requests.
- Write tickets, investigate issues, and escalate them to the appropriate teams.
- Monitor the STT queue.
- Maintain documentation and update it as processes change.
- Share knowledge within the primary module and across the STT team.
- Learn new products to increase knowledge.
- Participate in ongoing education and cross-training.
- Assist with new software installations and provide support throughout implementation.
Requirements
- Fluent in French and English, including speaking, reading, and writing.
- 1–2 years’ experience in a car dealership environment, focused on Fixed Operations.
- Strong computer skills.
- Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
- Ability to quickly learn and adapt to new software tools.
- Ability to travel within Canada and the USA up to one week per month.
- Valid passport and visa, if applicable.
- Valid, unrestricted driver’s licence.
- Excellent communication, presentation, and public speaking skills.
- PBS software experience is a strong asset.
- Experience facilitating in-person and virtual training sessions is a strong asset.
- Strong problem-solving and troubleshooting skills.
- Effective time management and organizational skills.
- Ability to multitask and prioritize.
- Outstanding documentation abilities.
- High School Diploma.
Benefits
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean.
- Comprehensive health benefits – Medical and dental coverage.
- Paid Time Off – Generous PTO.
- Inclusive culture – Collaborative, supportive team environment.
- Employee recognition – Regular appreciation programs and performance-based incentives.
- Competitive compensation package.
- Competitive annual base salary.
- Up to $4,800 per year in product certification bonuses.
- Outstanding travel incentive bonuses.
- Additional performance incentives.
- Attractive referral bonuses.
- Staff discounts with partners such as GM and Dell.
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