Junior Solutions Specialist implementing and customizing Method CRM, a small - business workflow platform. Consulting with customers, delivering training, and designing tailored CRM solutions.
About the role
- Philips health technology field service employee installing and repairing medical imaging equipment. Serving customer sites across Southwestern Ontario with approximately 70% travel.
Responsibilities
- Manage customer relationships through effective technical knowledge
- Install, troubleshoot, service, and maintain equipment at customer sites
- Provide exceptional customer service and resolve customer needs
- Understand customers’ businesses and competitive environments and generate service revenue
- Participate in the regional work team and improve team processes
- Identify training gaps and increase capability and capacity across multiple modalities
- Complete administrative duties including timesheets, service work orders, expense reports, FCOs, preventative maintenance, installation documents, and site/service documentation
- Adhere to Philips, provincial, and federal regulatory, training, quality, and safety requirements
- Use tools, support, resources, and escalation processes to resolve customer and system problems
- Complete preventative maintenance, field change orders, installations, and related tasks
- Diagnose and resolve electronic, network, and mechanical problems
- Travel approximately 70% across South Western Ontario, with 1–4 hours of daily driving and occasional overnight, air, or train travel
Requirements
- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years in electromechanical industries
- Multimodality position
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Knowledge and use of all necessary tools and test equipment
- College diploma in electronics or equivalent combination of education and experience
- Ability to successfully perform minimum physical, cognitive, and environmental job requirements with or without accommodation
- Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment
- Ability to work flexible hours, including overtime, weekends, and on-call rotations
- Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment
- Canadian work authorization required; candidates requiring current or future sponsorship will not be considered
- Must reside in or within commuting distance to London, Kitchener, Mississauga, or Windsor, Ontario
Benefits
- Overtime eligible
- Field service incentive bonus plans
- Lead generation incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Generous PTO
- DC Pension
- Flex Dollars (for HSA/PSA/RRSP)
- Stock purchase plan
- Education reimbursement
- Philips Total Rewards benefits program
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