Philips health technology field service employee installing and repairing medical imaging equipment. Serving customer sites across Southwestern Ontario with approximately 70% travel.
Responsibilities
Manage customer relationships through effective technical knowledge
Install, troubleshoot, service, and maintain equipment at customer sites
Provide exceptional customer service and resolve customer needs
Understand customers’ businesses and competitive environments and generate service revenue
Participate in the regional work team and improve team processes
Identify training gaps and increase capability and capacity across multiple modalities
Complete administrative duties including timesheets, service work orders, expense reports, FCOs, preventative maintenance, installation documents, and site/service documentation
Adhere to Philips, provincial, and federal regulatory, training, quality, and safety requirements
Use tools, support, resources, and escalation processes to resolve customer and system problems
Complete preventative maintenance, field change orders, installations, and related tasks
Diagnose and resolve electronic, network, and mechanical problems
Travel approximately 70% across South Western Ontario, with 1–4 hours of daily driving and occasional overnight, air, or train travel
Requirements
1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years in electromechanical industries
Multimodality position
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
Knowledge and use of all necessary tools and test equipment
College diploma in electronics or equivalent combination of education and experience
Ability to successfully perform minimum physical, cognitive, and environmental job requirements with or without accommodation
Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment
Ability to work flexible hours, including overtime, weekends, and on-call rotations
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment
Canadian work authorization required; candidates requiring current or future sponsorship will not be considered
Must reside in or within commuting distance to London, Kitchener, Mississauga, or Windsor, Ontario
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