Professional Design Expert helping Mercor’s AI - lab partners evaluate product design and visual taste. Applying design judgment and professional file - creation experience to AI research projects.
About the role
- Service Designer shaping human-centred services for PLATO’s EI on BDM government program. Translating research, business needs, and technology into service and functional designs.
Responsibilities
- Balance human-centered design, business needs and requirements, and technical solutions during Service Design and Planning phases for the EI on BDM program
- Interpret and synthesize user, business, and technical components into conceptual and functional designs with Product Management and Planning teams
- Guide experience decisions and contribute to key planning decisions within an agile delivery model
- Facilitate working sessions to gather insights, needs, and requirements and foster stakeholder collaboration
- Create functional flows to visualize user experiences
- Partner with Product Managers to refine features and acceptance criteria using a human-centered lens
- Analyze generative research insights to inform and refine the target platform experience
- Create conceptual design assets such as user flows, functional flows, journeys, and conceptual mockups
- Participate in feature creation and authoring to improve quality and hygiene
- Present the rationale and thinking behind design solutions
- Communicate research findings, conceptual ideas, service strategy, service delivery, and implementation
Requirements
- Current Government of Canada Reliability clearance or higher required at the time of application
- Experience in one or more of Design Research, Interaction Design, and Service Design, with foundational understanding of the others
- Demonstrated ability to apply human-centered design practices to complex business and customer challenges across diverse user groups, products, services, and channels
- Experience designing and improving end-to-end experiences across digital and physical touchpoints
- Ability to balance user needs, business objectives, and operational considerations
- Ability to translate research findings, customer insights, and business requirements into actionable design recommendations and solutions
- Advanced proficiency in User Experience techniques
- Advanced proficiency in Service Design Thinking
- Preferred: proficiency with Figma, including wireframes, user flows, prototypes, and collaborative design artifacts
- Preferred: experience planning, designing, and facilitating workshops
- Preferred: strong qualitative research skills, including interviews, contextual inquiry, and usability testing
- Preferred: ability to synthesize large volumes of qualitative data into human-centered insights
- Excellent communication and collaboration skills across multidisciplinary teams
Benefits
- Collaborative environment with knowledge-sharing, mentorship, and coaching
- Inclusive hiring practices
- Recruitment-process accommodation support
- Opportunity to contribute to complex, real-world client projects
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Degree requirement
No Education Requirement
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