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About the role

  • Senior Infrastructure SRE designing reliable multi-cloud infrastructure for PointClickCare’s healthcare platform. Automating operations, improving resilience, and supporting safer connected care.

Responsibilities

  • Design and implement highly available infrastructure solutions for compute, storage, identity, messaging, and shared services
  • Build and maintain Infrastructure as Code using Terraform or Pulumi and establish best practices
  • Automate operational workflows, including auto-remediation, self-healing systems, and capacity planning
  • Define and track SLIs and SLOs, manage error budgets, and establish reliability targets
  • Participate in on-call rotation and lead incident response for complex infrastructure issues
  • Conduct blameless post-mortems and drive systemic fixes
  • Develop observability strategies covering metrics, logs, distributed tracing, and alerting frameworks
  • Apply AI-assisted tooling for log analysis, alert triage, runbook and post-mortem drafting, and automation scaffolding
  • Own reliability for infrastructure domains end to end
  • Drive multi-team initiatives with product engineering from problem definition through adoption
  • Mentor intermediate SREs and review infrastructure changes
  • Establish operational best practices

Requirements

  • 5+ years of hands-on experience operating and designing cloud infrastructure
  • Expert-level understanding of the core services of either Azure or AWS
  • Working proficiency in at least one additional platform (Azure, AWS, or GCP)
  • Experience designing and supporting production infrastructure spanning multiple cloud platforms
  • 3+ years of production experience with Infrastructure as Code using Terraform, Pulumi, or CloudFormation
  • Ability to design scalable, reusable IaC modules and enforce GitOps workflows
  • Experience managing IaC across multiple cloud providers
  • Strong proficiency in Python, Go, or Bash for production automation
  • Demonstrated ability to write tested, maintainable automation and tooling
  • Practical application of SRE principles in production environments
  • Experience defining and managing SLIs/SLOs, error budgets, and toil metrics
  • Track record of improving system reliability
  • Expert-level experience running Kubernetes and containerized workloads in production on managed Kubernetes, plus VM-based compute
  • Practical experience operating a service mesh in production
  • Strong proficiency with SAML, OAuth/OIDC, LDAP, and cloud IAM
  • Working knowledge of PingFederate, Entra ID, Okta, or ADFS
  • Strong proficiency with object, block, and file storage and Kubernetes persistent volumes
  • Working knowledge of infrastructure in regulated environments such as HIPAA, SOC 2, PCI, or FedRAMP
  • Familiarity with audit evidence, access controls, encryption, and data residency constraints
  • Proven track record of reducing operational toil through automation
  • Strong communication and documentation skills
  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related technical field, or equivalent practical experience
  • Evidence of continuous learning and staying current with SRE and cloud-native trends
  • Nice-to-have: 2+ years in healthcare technology or highly regulated SaaS environments
  • Nice-to-have: relevant cloud certifications
  • Nice-to-have: Kubernetes-at-scale experience or CKA/CKAD certification
  • Nice-to-have: messaging and event-streaming platforms
  • Nice-to-have: CI/CD pipelines and deployment automation
  • Nice-to-have: AI-assisted engineering and operations tooling
  • Nice-to-have: contribution to open-source SRE tools or infrastructure projects

Benefits

  • Benefits starting from Day 1
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition
  • Bonus
  • Accommodations available upon request for candidates with disabilities

Job type

Full Time

Experience level

Senior

Salary

CA$139,000 - CA$155,000 per year

Degree requirement

Bachelor's Degree

Tech skills

AWSAzureCloudGoogle Cloud PlatformKubernetesPythonTerraformGo

Location requirements

HybridMississaugaCanada

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