Medical office administrator supporting Felix’s online healthcare platform and healthcare practitioners. Managing clinical files, lab requisitions, virtual consultations, and protected health information.
PA
Senior Administrator – Telephony, Genesys and Teams
Posted 2 days ago
About the role
- Administrateur téléphonie senior gérant Genesys Cloud, Teams et SBC chez Promutuel Assurance. Assurant la fiabilité, l’automatisation et l’évolution des plateformes de communication critiques.
Responsibilities
- Administer, configure and evolve telephony, unified communications and contact center platforms
- Serve as the technical reference and Tech Lead
- Ensure the stability, performance, security and availability of platforms and services
- Diagnose and resolve complex incidents involving multiple systems, technologies or partners
- Guide technical decisions and recommend best practices for operations, integration and evolution
- Contribute to the continuous improvement of platforms, operational processes and working methods
- Develop and implement automation to improve operational efficiency and reduce manual activities
- Identify the root causes of recurring incidents and implement lasting fixes
- Ensure compliance with standards, processes and best practices
- Collaborate with architecture, engineering and security teams, as well as business partners and vendors
- Participate in service evolution and in the development of technology directions and roadmaps
- Ensure knowledge transfer, mentoring and support for team members
Requirements
- AEC or DEC in Computer Science, or equivalent technical training
- Minimum of eight (8) years of experience in enterprise telephony, unified communications, contact centers or related technologies
- Significant experience administering and evolving critical telephony and contact center platforms
- Proven experience as a technical expert or lead administrator
- Excellent command of Genesys Cloud and good knowledge of Microsoft Teams Phone
- Knowledge of IP telephony infrastructure, including SBCs (AudioCodes is an asset)
- Knowledge of SIP, RTP, SRTP and TLS protocols
- Experience with cloud environments
- Experience integrating systems (REST APIs, JSON)
- Experience with automation (PowerShell, Python or equivalent)
- Strong analytical and complex problem-solving skills
- Strong documentation, knowledge transfer, mentoring and technical support skills
Benefits
- Compensation with progressive salary ranges
- A wide range of resources to support you and your loved ones
- Group insurance for you and your family
- Telemedicine service
- Employee and Family Assistance Program
- Defined-benefit pension plan with employer contributions
- Discounts on your home and auto insurance
- Social activities organized by the employer
- Modern offices adapted to different work arrangements
- Healthy Workplace Level 1 certification
- Inclusive, people-focused and supportive work environment
- Support for professional growth and achievement
Job title
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Experience level
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