Technical Representative supporting iLOQ’s sustainable digital locking and access management systems. Resolving customer cases and training sales teams, partners, and end users across North America.
About the role
- Remote Customer Representative supporting Propel, a fintech company expanding credit access for underserved consumers. Handling calls, loan applications, lead generation, and account setup.
Responsibilities
- Handle inbound and outbound calls
- Use multiple web-based applications for investigation and verification
- Review, verify, and update customers’ loan applications to determine eligibility
- Answer existing and potential customer inquiries with accuracy and urgency
- Generate new leads through inbound calls from interested applicants
- Set up new accounts over the phone
- Build customer confidence in Propel’s services as a subject matter expert
- Work as a team to obtain individual and team goals
Requirements
- High School Diploma or equivalent
- Minimum of 1 year of customer service or call center experience in a sales environment
- Excellent verbal and written communication skills in English
- Spanish is an asset
- Good knowledge of Microsoft Office and Internet
- Ability to thrive in a fast-paced and goal-oriented environment
- Ability to meet and exceed daily quotas and targets
- Ability to prioritize workload and handle high call volumes professionally and personably
- Must be available Monday to Friday 8am to 9pm and weekends 10am to 6pm
Benefits
- Growth and opportunity – promoting from within
- Incredible company culture
- Competitive salary and health benefits
- Comprehensive vacation package
- Group health and dental benefits
- Group RRSP program
- Support for new parents
- Diverse and inclusive workplace
- Performance-based incentive programs
- Bonuses and commissions may be included in total compensation
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