Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Product Training & Enablement Manager shaping learning programs for Prophix’s finance-planning software. Designing training, enabling customers and employees, and leading learning specialists across a global organization.
Responsibilities
- Design and own a comprehensive learning strategy aligned with Prophix goals and business priorities
- Partner with stakeholders to identify product learning needs, define priorities, and build a training roadmap
- Apply instructional design methodologies to develop learning solutions for customers, new hires, and employees
- Facilitate product training sessions virtually and in person for internal teams and customers
- Build and maintain course materials, live demonstrations, and job aids
- Integrate innovative learning technologies to improve delivery, engagement, and accessibility
- Define, track, and report success metrics for learning initiatives
- Lead and coach a small team of Learning Specialists and Content Specialists
- Monitor learning and development trends, including AI’s evolving role in L&D
- Embed AI-powered tools and workflows to personalize learning, accelerate content creation, analyze data, and enhance delivery
- Champion learning and collaboration while aligning programming with DEI principles and compliance requirements
Requirements
- 5+ years of experience in learning and development
- Demonstrated track record designing and delivering impactful learning solutions
- Understanding of instructional design methodologies and ability to customize them for diverse audiences
- Hands-on experience with learning technologies such as Skilljar or 360Learning
- Strong analytical and problem-solving skills
- Ability to measure program effectiveness and translate data into improvements
- Strong stakeholder management and collaboration skills
- Experience using AI tools to drive efficiency and continuous improvement
- Outstanding communication and presentation skills
- Ability to facilitate learning experiences for varied audiences
- Willingness and ability to travel approximately 10% of the time
- Must be legally entitled to work in Canada
- Ability to learn new tools and adapt as technology and workflows evolve
- Preferred: experience developing customer-facing training programs in a B2B SaaS environment
- Preferred: familiarity with advanced learning technologies
- Preferred: experience leading or mentoring learning professionals
- Preferred: ability to build and manage a learning roadmap connected to business outcomes
Benefits
- Comprehensive health, dental, vision, and mental-health coverage
- Retirement savings with employer contributions
- Parental leave top-up
- Annual wellness allowance
- Generous paid time off including vacation and sick time
- Social events and team activities
- Opportunities to build community
- Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
- Quarterly Town Halls and Kickoffs
- Accessible hiring process and accommodations at any stage
- Option to opt out of AI-assisted interview steps
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