Account Manager growing enterprise customer revenue for Mosaic AI’s configurable technical - support platform. Driving module adoption, renewals, ROI cases, and executive expansion strategies.
About the role
- Senior Customer Account Manager expanding Prophix One financial performance software within existing customer accounts. Driving modules, users, cloud migrations, and executive relationships.
Responsibilities
- Own and grow a portfolio of existing Prophix accounts
- Drive net-new expansion ARR through additional modules, user license expansion, and cloud migration opportunities
- Run full sales cycles from discovery to close
- Coordinate with Professional Services, Cloud, Legal, and Customer Success teams
- Maintain at least 2.2× pipeline coverage across the territory
- Achieve at least 90% forecast accuracy by week 5 of each quarter
- Escalate strategic opportunities and proactively manage at-risk accounts
- Establish relationships with CFOs, Controllers, VPs of Finance, and CIOs
- Lead executive business reviews tied to customers’ financial transformation priorities
- Re-engage disengaged or at-risk executive sponsors
- Maintain accurate pipeline, forecasting, and opportunity data in Salesforce
- Partner with Customer Success Managers and Marketing on customer enablement and nurture programs
- Use Prophix’s AI-enabled tools and personal AI workflows for research, drafting, and preparation
Requirements
- 3-5+ years of quota-carrying software sales or customer expansion sales experience, with a track record of hitting target
- Experience in CPM, FP&A, financial planning software, or adjacent FinTech SaaS
- Proven ability to manage complex, multi-stakeholder B2B sales cycles from discovery through legal and close
- Executive presence with the ability to run strategic conversations with CFOs or Controllers
- CRM fluency, ideally Salesforce, for active pipeline management, forecasting, and opportunity hygiene
- Deep understanding of on-premise and SaaS/cloud software delivery models
- Comfortable running cloud migration conversations
- Comfort using AI tools responsibly for research, account preparation, drafting, or data review
- Ability to learn new tools and adapt as technology evolves
- Curiosity and openness to exploring new approaches
- Collaborative mindset when working with teams and technology
- Direct sales experience at a CPM or FP&A software company or comparable financial performance platform (preferred)
- Working knowledge of financial planning, budgeting, forecasting, consolidation, or close management workflows (preferred)
- Experience with Account Reconciliation or Financial Consolidation use cases (preferred)
- Outstanding negotiation skills and a track record of protecting deal value under procurement pressure (preferred)
- Familiarity with financial close, audit readiness, or multi-entity consolidation challenges (preferred)
Benefits
- Comprehensive health, dental, vision, and mental-health coverage
- Retirement savings with employer contributions
- Parental leave top-up
- Annual wellness allowance
- Generous paid time off including vacation and sick time
- Social events and team activities
- Opportunities to build community
- Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
- Quarterly Town Halls and Kickoffs
- Flexibility depending on team needs and employee location
- Opportunities to grow skills and learn modern tools
- Collaboration with leaders who value continuous improvement
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