Ocean import operations coordinator managing end - to - end shipments for DSV, a global transport and logistics company. Coordinating carriers, documentation, compliance, customer service, and cost - effective delivery.
About the role
- Global Partner Operations Manager standardizing reservations, systems, training, and quality control across Pursuit’s hospitality and attractions teams. Supporting travel trade partners across Canada and the US.
Responsibilities
- Operate as a global connector across Hotels, Inside Sales, and Attractions & Transportation
- Build understanding of each team’s operating model and apply relevant standards, decisions, and support
- Hold teams accountable to shared standards, KPIs, and processes while advocating for their needs
- Set, monitor, and report on Travel Trade Reservations KPIs and recommend corrective action
- Own in-house hiring and training for the Partner Operations team
- Support Partner Operations managers as a resource and escalation point
- Develop and improve onboarding and training materials
- Build and maintain rate codes across relevant systems
- Troubleshoot system issues and work with IT/applications teams on root-cause resolution
- Manage relationships with key travel trade partners
- Evaluate partner requests and proposals with Sales teams
- Deliver difficult messages clearly and constructively
- Design, implement, and enforce daily quality control processes
- Support workforce planning and coordination with team managers
- Review processes, drive improvements, and maintain accurate SOP documentation
- Resolve or route ad hoc issues involving customer success, accounting, and systems
- Collaborate with Partner Operations leadership, Sales, and Revenue Management on commercial strategy
- Perform additional responsibilities and projects as business needs evolve
Requirements
- Strong, working knowledge of the global travel trade landscape and B2B hospitality industry, including tour groups, FIT and MICE segments
- 3+ years’ experience in reservations, hospitality operations, or a similar client-facing operational role
- Experience across more than one business line or location ideally
- Experience managing or mentoring teams, including hiring and training
- Ability to hold people accountable while advocating for them
- Hands-on experience with reservations/rate management systems
- Experience with Inntopia, Opera Cloud, Ventrata Delphi.fdc, Salesforce, or Freshdesk, or strong willingness to learn new systems quickly
- Strong business judgment and ability to make and defend enterprise-minded decisions
- Excellent relationship management skills and ability to navigate difficult conversations
- High attention to detail and experience building or maintaining quality control processes across multiple teams or locations
- Ability to work across systems, people, processes, and partners
- Legal ability to work in both Canada and the US is required
- Ability to perform the responsibilities described; reasonable accommodation available for disabilities
Benefits
- Free access to Pursuit attractions and 50% off for friends
- Discounts on hotel stays, dining, and retail
- Subsidized mental health and wellness resources
- Inclusive, global team environment
- Reasonable accommodation for persons with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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