About the role

Customer Support Specialist handling payroll inquiries for Push, an all-in-one HR, payroll, time-tracking, and scheduling platform. Managing high-volume support while ensuring compliance, accuracy, and customer satisfaction.

Responsibilities

Handle high-volume inbound requests by phone and email
Manage approximately 200–400 monthly support tickets while maintaining SLA performance and CSAT
Answer payroll questions, provide guidance, and proactively solve customer challenges
Follow guidelines, SOPs, and verification standards for secure handling of confidential payroll information
Collaborate with Internal Support and other departments on payroll and accounting queries
Review account setup within Push and support workflows involving government agencies
Use documented processes and escalation paths when needed
Create and update knowledge-base articles and self-serve resources
Meet or exceed quarterly quality, productivity, SLA, and CSAT targets
Collaborate with internal teams to improve payroll-rule knowledge and documentation
Balance speed and accuracy in a high-volume customer support environment
Monitor legislative updates and apply multi-province payroll compliance knowledge

2+ years of payroll experience
Post-secondary diploma or degree in Accounting
Strong understanding of Canadian payroll rules and legislation
Basic accounting principles
PCP or CPM designation from the Canadian Payroll Association certification (preferred)
Strong communication, interpersonal, and organizational skills
Comfortable working with software and adopting new technologies
Solution-oriented approach
Ethical and professional handling of confidential information
Active listening and ability to understand customer needs
Ability to multitask and prioritize in a fast-paced environment
Genuine passion for customer support
Open-mindedness and willingness to ask for help
Resourceful and growth mindset
Eligible to work from any location across Canada