Creative Operations Manager orchestrating resourcing and integrated delivery for GALE, a business agency. Managing creative capacity, staffing, production traffic, and client - facing project execution.
About the role
- Telecommunications Analyst supporting RB Global's global UCaaS, telephony, and contact center ecosystem. Optimizing RingCentral, Teams, conferencing, and mobility services across worldwide operations.
Responsibilities
- Manage and support RB Global's global telecommunications and unified communications environment, focusing on RingCentral UCaaS and Contact Center solutions.
- Administer, configure, troubleshoot, and optimize enterprise voice, messaging, video, contact center, and mobility services.
- Act as a technical SME for telephony and collaboration technologies.
- Respond to incidents, service requests, and escalations through ServiceNow while meeting service levels.
- Partner with business units to deliver communications solutions improving operational efficiency and employee experience.
- Lead or participate in global telecommunications projects, including migrations, expansions, platform upgrades, integrations, and technology refreshes.
- Manage user provisioning, call routing, auto attendants, call queues, IVRs, number management, licensing, and reporting.
- Monitor platform performance and proactively address service issues.
- Collaborate with network, infrastructure, security, and workplace technology teams.
- Work with vendors and service providers to resolve incidents and deliver projects.
- Create and maintain technical documentation, procedures, knowledge articles, and support guides.
- Support conference room and collaboration technologies across global office locations.
- Provide end-user training and technical guidance.
- Participate in after-hours maintenance, major incident response, and global support activities as required.
- Drive process improvements through automation, standardization, and industry best practices.
Requirements
- Diploma or degree in Telecommunications, Information Technology, Computer Science, or equivalent experience.
- 5+ years of experience supporting enterprise telecommunications and unified communications environments.
- Strong experience supporting RingCentral UCaaS, RingCentral Contact Center, or similar cloud communications platforms.
- Hands-on experience administering enterprise telephony systems, including call routing, auto attendants, IVR, call queues, DID management, voicemail and messaging services, and contact center operations.
- Experience supporting cloud-based PBX and unified communications platforms.
- Strong understanding of SIP, VoIP, QoS, telecommunications protocols, and voice networking concepts.
- Experience administering and supporting Microsoft Teams Phone, Teams collaboration services, and Teams integrations.
- Experience supporting Microsoft Teams, Slack, Logitec, and Webex.
- Working knowledge of WAN, LAN, wireless networking, and their impact on voice quality and communications services.
- Experience with service management platforms such as ServiceNow.
- Strong troubleshooting and root-cause analysis skills across voice, network, and endpoint technologies.
- Exceptional customer service, communication, and stakeholder management skills.
- Ability to manage multiple priorities and work effectively in a globally distributed environment.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Pharmacovigilance workflow manager overseeing adverse - event workflows, expedited reporting, and safety database reconciliation. Supporting Fortrea clinical - trial and post - marketing drug - safety operations.
Director overseeing cGMP manufacturing operations for Telix, a radiopharmaceutical company developing precision medicines. Managing CDMO strategy, product quality, supply planning, technical transfers, and manufacturing engineers.
Senior infrastructure analyst supporting Cisco UCS and VMware virtualization at TD, a global financial institution. Maintaining secure, stable enterprise infrastructure and resolving complex technical issues.
Senior Manager overseeing OSCIA’s sustainable agriculture research programs and operations. Leading teams, budgets, compliance, applied research delivery and stakeholder partnerships across Ontario agriculture.
Project Operations Manager coordinating IP collaborations between global brands and mobile game developers. Driving project operations, licensing support, and successful game launches worldwide.
SAP S/4HANA operations lead managing production, integrations, transports, and governance for Canadian Solar’s solar and energy - storage business. Hybrid role based in Kitchener or Dallas.
GTM Strategy & Operations Lead driving product adoption for Affirm’s buy - now - pay - later platform in Canada. Translating product and pricing initiatives into field - ready launches, playbooks, and measurable adoption plans.
Senior Manager overseeing Phase 3 clinical trials at Xenon Pharmaceuticals, a neuroscience biopharmaceutical company. Leading vendors, sites, budgets, timelines, risk mitigation, and cross - functional trial execution.
Operations Manager optimizing international student recruitment for Global University Systems Canada. Managing projects, agent relationships, KPIs, CRM data, and cross - functional operational improvements.