Traffic signal and roadway lighting manager leading Ontario transportation design, operations, and engineering deliverables. Managing projects, technical teams, utility coordination, and regulatory compliance for Arcadis.
About the role
- Senior Manager leading field operations at Innomar Strategies. Overseeing client-focused healthcare programs and driving operational excellence across teams in a fast-paced environment.
Responsibilities
- Lead field operations that make a meaningful difference for clients, healthcare partners, and the patients they serve
- Oversee day-to-day operations of field teams, including resource allocation, scheduling, and performance management
- Develop and implement operational strategies and best practices to improve efficiency, productivity, and service quality
- Lead, mentor, and develop field professionals, fostering a culture of high performance and continuous improvement
- Monitor KPIs and SLAs, identify performance gaps, and implement corrective actions
- Collaborate with internal stakeholders, including Sales, Client Services, and Quality Assurance, to support seamless program execution and client satisfaction
- Manage operational budgets, ensuring cost-effectiveness and alignment with financial targets
- Identify and mitigate operational risks and develop contingency plans as needed
- Ensure compliance with relevant industry regulations, company policies, and quality standards
- Participate in strategic planning and program development to support business growth and innovation
- Prepare and present reports on operational performance, risks, challenges, and recommendations to senior leadership
Requirements
- Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field
- Master’s degree preferred
- 7-10 years of progressive experience in field operations, preferably in the pharmaceutical, healthcare, or medical device industry
- 3-5 years of leadership experience managing field-based teams
- Proven success managing complex operational programs and driving measurable performance improvements
- Strong understanding of field service management, logistics, and supply chain processes
- Experience in patient assistance programs and operational policies and processes required
- General knowledge of reimbursement and market access landscapes
- Strong pharmaceutical and biotechnology business knowledge, including client management and healthcare professional communications
- Strong customer and client management background
- Fluency in English required; French is an asset
- Ability to travel frequently as required by the role
- Valid driver’s license and access to a vehicle required
- Overnight travel may be involved
Benefits
- Medical, dental, and vision care
- Comprehensive suite of benefits focusing on wellness
- Support for working families, including backup dependent care and adoption assistance
- Behavioral health solutions
- Paid parental leave and paid caregiver leave
- Professional development resources and training programs
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
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Not specified
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