BMO Insurance customer representative supporting Canadian bank clients with group and travel insurance information. Guiding applications, digital tools, enrollment, and compliant client service.
About the role
- Bilingual customer service representative supporting insurance customers remotely for Recruit Action. Resolving inquiries, complaints, billing concerns, and claims updates by phone and email.
Responsibilities
- Respond to customer inquiries regarding products and services by phone or email
- Identify customer issues and provide solutions or appropriate follow-up
- Resolve service or billing concerns, including refunds, exchanges, and bill adjustments
- Communicate claim investigation updates and planned adjustments to customers
- Escalate unresolved complaints to the appropriate internal departments
- Maintain detailed and accurate records of customer interactions and actions taken
- Ensure a professional, customer-focused experience while meeting productivity expectations
Requirements
- Completion of a degree program
- 2 years of customer service experience
- 2–4 years of experience handling customer inquiries, resolving complaints, and providing customer support
- Experience accurately documenting customer information, interactions, and actions taken
- Proficiency with computer applications, including MS Outlook and data entry systems
- Ability to work independently and manage competing priorities effectively
- Bilingual in French and English
- Ability to communicate with customers by phone and email, explain resolutions, and provide claims and service-related updates in both languages
Benefits
- 12-month contract with the potential for permanent employment
- Day schedule, 37.50 hours per week
- Flexibility of remote work
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