Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
About the role
- Remote bilingual customer service representative supporting travelers and insured members for a travel insurance services provider. Handling claims, coverage inquiries, medical coordination, and client follow-ups.
Responsibilities
- Answer incoming client calls and provide professional and empathetic support
- Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits
- Open claim files and direct clients to the appropriate healthcare providers
- Explain travel insurance coverage, including applicable exclusions and maximum limits
- Authorize certain medical tests and coordinate required services when necessary
- Assist clients throughout the claims process and ensure appropriate follow-ups
- Document interactions and transactions in the claims management system
- Collaborate with various departments to resolve client requests and complaints
- Maintain a high level of customer service in a fast-paced, team-oriented environment
Requirements
- College diploma or equivalent
- Experience in customer service, telecommunications, or claims assistance
- Bilingual in English and French to assist clients in both languages
- A third language will be considered an asset
- Excellent communication skills and professionalism
- Strong customer service orientation
- Ability to work in a dynamic, team-based environment
- Strong computer skills including Microsoft Office and Internet use
- Availability from 7 am-11 pm, Sunday through Saturday, including holidays
- Ability to work a rotating schedule of 32-40 hours per week
- Permanent full-time availability
Benefits
- 3 weeks of vacation
- Comprehensive group benefits including health coverage with fully covered prescription drugs, dental, life, and travel insurance
- Retirement savings plan
- Wellness program including a fitness center, physical activities, and health-related conferences
- Opportunities for career advancement and professional development
- Financial assistance program for continuing education
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