Senior Caseworker supporting Cencora’s Canadian patient reimbursement and pharmaceutical support programs. Managing complex cases, patient access, training, and healthcare - provider coordination.
About the role
- Caseworker assessing Ontario Works eligibility and coordinating financial, employment, and social supports. Serving Peel Region residents through client-centred case management and community referrals.
Responsibilities
- Complete application interviews and determine eligibility for Ontario Works Assistance
- Verify documentation, contact clients, assess employability and emergencies, and make appropriate referrals
- Assess employment, financial, social, health, housing, and childcare needs
- Request and review third-party reference checks to verify assets, income, and living arrangements
- Provide crisis intervention, referrals, stabilization support, daily living assistance, and life-skills support
- Resolve client disputes and complaints through listening, mediation, negotiation, and service planning
- Complete applicant assessments, case plans, eligibility documentation, financial reviews, and follow-ups
- Assess employment and financial eligibility and authorize monthly entitlements
- Refer clients to employment programs, social service agencies, legal services, and community resources
- Document ineligibility reasons and advise clients in writing
- Maintain follow-up systems, conduct regular client contact, and complete in-person updates
- Issue benefits under the Ontario Works Act and maintain program integrity in computer applications
- Prepare month-end reports and process correspondence and computer output daily
- Return client calls within 24 hours
- Collaborate with agencies and regional departments through case conferencing and joint meetings
- Provide recommendations to reduce systemic barriers
- Work on multidisciplinary teams with community partners
- Promote the Outreach program and support clients with rental arrears
- Provide coworker coverage, information sharing, and team support
- Maintain a safe environment and adhere to safety protocols
- Act as a program-area champion or subject matter expert
- Complete home visits as required
- Chair meetings, present to community agencies, and participate in special projects
- Provide information and referrals on internal and community services
- Assess client circumstances and determine appropriate pursuit of support
- Maintain knowledge of government policies, programs, and legislation relevant to OW and MCSS
- Review support documents and complete forms for initial and ongoing eligibility
- Advise FSRs on cheque delivery and initiate trace or replacement-cheque requests
- Recommend client-centred changes to operations, programs, practices, and policies
Requirements
- Graduation from a post-secondary school with a degree/diploma in the human services field, such as psychology, sociology, or social services
- One year experience as a Caseworker
- Knowledge of applicable policies, legislation, procedures, and acts, including the Ontario Works Act, Ontario Disability Support Program Act, and MFIPPA
- Knowledge of community resources, social programs, government legislation, and services supporting employment, personal and financial opportunities, and emergencies
- Creativity in case management and employment case management skills
- Mathematical skills to compute and monitor entitlements and prepare statistical reports
- Valid Class G driver’s license and access to a vehicle
- May be required to provide an acceptable driver abstract and successfully pass a Regional safe driving course
- Knowledge and sensitivity toward cultural diversity and accessibility needs
- Knowledge and sensitivity of mental health/addiction issues and victims of violence and abuse
- Knowledge of SAMS, SALI, Microsoft Office, intranet, CBS, and the internet
- Clear Vulnerable Sector Check required prior to hire
- Verbal and written communication skills
- Time management and organizational skills
- Ability to establish and maintain effective working relationships
- Ability to adapt to technology changes
- Ability to work independently
- Working knowledge of technology systems
- Commitment to diversity, equity, and inclusion
Benefits
- % in lieu of benefits in accordance with the Collective Agreement
- Voluntary enrolment into OMERS pension plan (where applicable)
- Flexible hours supporting your wellness and wellbeing
- Supportive leadership and a culture of respect and inclusion
- Hybrid work arrangement with employee flexibility
- Job-based flexible hours of work
- Accommodation throughout the recruitment process, upon request
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