Caseworker supporting reimbursement and patient access services for Cencora’s Innomar Strategies healthcare programs in Canada. Coordinating documentation, resolving coverage issues, and advancing patient support cases.
About the role
- Caseworker supporting reimbursement documentation, case progression, and patient-access workflows for Cencora’s healthcare services. Resolving coverage issues and coordinating stakeholders on a 12-month contract.
Responsibilities
- Assist reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows
- Coordinate benefits-related documentation, case updates, follow-up activities, and reimbursement support communications
- Resolve routine reimbursement issues, documentation gaps, and workflow exceptions
- Maintain accurate case records, reimbursement documentation, and system updates
- Monitor reimbursement trends, recurring issues, and escalation indicators
- Work with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution
- Contribute to process improvements, workflow updates, and operational readiness efforts
Requirements
- High School Diploma/GED or equivalent experience required
- 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required
- Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Caseworker supporting reimbursement workflows and patient services at Cencora, a healthcare services company. Coordinating documentation, resolving coverage issues, and improving case operations.
Caseworker assessing Ontario Works eligibility and coordinating financial, employment, and social supports. Serving Peel Region residents through client - centred case management and community referrals.
Senior Caseworker supporting Cencora’s Canadian patient reimbursement and pharmaceutical support programs. Managing complex cases, patient access, training, and healthcare - provider coordination.
Caseworker supporting reimbursement, benefits documentation, and patient access workflows for Cencora’s Canadian healthcare services. Resolving cases and improving operational processes through Innomar Strategies.
Caseworker supporting reimbursement workflows for Cencora’s Canadian patient and provider services. Coordinating documentation, resolving coverage issues, and maintaining accurate case records.
Senior Caseworker testing validated healthcare and pharma software for Cencora’s Canadian Innomar Strategies services. Leading functional, integration, regression, and user acceptance testing.
Caseworker supporting reimbursement workflows for Cencora’s Canadian patient and provider support services. Coordinating documentation, resolving coverage issues, and maintaining accurate case records.
Caseworker managing patient and provider support programs for Cencora’s Canadian pharmaceutical services. Handling case management, telephone support, compliance monitoring, and adverse event reporting.
Caseworker supporting reimbursement services for Cencora’s Canadian patient and provider programs. Coordinating documentation, case updates, issue resolution, and stakeholder communications.