IT Assistant intern troubleshooting networks, POS systems, kiosks, and store technology. Supporting High Tide’s integrated cannabis retail and e - commerce operations in Calgary.
About the role
- Casual Scheduling Assistant coordinating shifts, absence calls, and staffing coverage across Peel Region’s five long-term care homes. Hybrid role based at Brampton headquarters with remote work within Ontario.
Responsibilities
- Assist CBSU Coordinators with covering shifts across five Regional Long Term Care homes
- Call staff to fill vacated shifts while adhering to collective agreements and scheduling rules
- Update schedules promptly when changes occur
- Monitor, answer, and act on calls received through the absence line
- Process centralized mailbox emails and document actions, outcomes, and follow-up
- Identify and resolve scheduling conflicts
- Escalate unusual situations or concerns to CBSU Coordinators or Supervisors
- Maintain respectful and clear communication with staff and management
- Support emergency staffing needs when required
- Perform additional duties to support operational continuity
Requirements
- High school diploma or equivalent
- Proficiency using MS Word, Excel, Outlook, and scheduling systems such as JBS
- Satisfactory Vulnerable Sector Criminal Record Check obtained directly from a police station
- Ability to prioritize, stay organized, and make decisions in a fast-paced, high-volume environment
- Strong verbal and written communication skills with a positive customer service approach
- Collaborative mindset, reliability, and professionalism under pressure
- Previous scheduling experience in a health care environment is nice to have
- Availability for listed weekday and weekend shifts
- Ability to support emergency staffing needs, occasionally outside scheduled hours
- Off-site work location must be within Ontario
Benefits
- Hybrid work arrangement
- Remote work within Ontario
- Training conducted in person
- Accommodation throughout the recruitment process upon request
- Accessible formats and communication supports available
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