Senior Director leading EQB's highest - priority enterprise initiatives and strategic execution. Translating strategy into measurable outcomes for Canada's Challenger Bank.
About the role
- Healthcare services director leading Impark’s complex hospital and medical-campus parking portfolio. Overseeing multi-site operations, teams, client relationships, safety, compliance, and financial performance.
Responsibilities
- Lead a cross-regional team of managers and supervisors responsible for numerous healthcare facilities
- Ensure parking operations are safe, efficient, clean, and compliant with client expectations and regulatory standards
- Prepare and analyze daily, weekly, and monthly operating reports
- Oversee maintenance projects for timely and quality completion
- Monitor staffing, customer satisfaction, compliance, and incident-response KPIs
- Enforce company and client contractual obligations, policies, and safety standards
- Respond to incidents, escalated concerns, and facility-related issues
- Lead development and implementation of new parking technologies and solutions
- Identify and pursue new business, portfolio growth, and revenue growth opportunities
- Recruit, train, coach, and develop managers and frontline employees across multiple sites
- Provide performance monitoring and succession planning
- Develop onboarding plans and oversee healthcare-specific training programs
- Serve as senior point of contact for healthcare clients and build relationships with hospital and health authority stakeholders
- Attend site meetings, provide data-driven performance updates, and respond to client feedback with action plans
- Deliver client reporting on operational performance, service quality, staffing, and incident trends
- Review monthly P&L statements, variance reports, and revenue performance
- Recommend and implement operational adjustments to achieve or exceed financial targets
- Ensure revenue controls and audit procedures are in place at managed sites
- Collaborate with Business Development, Technology, Launch, HR, and Finance teams on improvements and new contracts
- Contribute to marketing proposals and operational plans supporting healthcare-vertical expansion
- Represent Impark within the healthcare community and civic organizations
Requirements
- 5+ years of experience in multi-site operations management, ideally in a regulated, service-oriented environment
- Demonstrated leadership skills managing large and distributed teams
- Excellent communication, client engagement, and relationship management skills
- Strong financial and operational acumen, with experience reviewing P&Ls and performance metrics
- Proven ability to handle multiple complex projects in a fast-paced, dynamic environment
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Experience working directly with public or private healthcare organizations preferred
- Familiarity with CRM platforms such as Salesforce preferred
- PTMP (formerly CAPP) or CPP certification preferred
- Master’s Degree in Business or Healthcare Administration preferred
Benefits
- Annual Discretionary Incentive plan designed to align pay with performance
- Medical, Dental, and Vision coverage for you and your family
- Basic Life and Accidental Death Insurance, with additional options for loved ones
- Short-Term Disability (STD)
- Long-Term Disability (LTD), based on employee group
- Employee Assistance Program (EAP) covering mental health, financial, and legal advice for everyone in your home
- Registered Retirement Savings Plan (RRSP) with employer-supported retirement savings, based on employee group
- Paid vacation
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