Director leading sales strategy, negotiations, and growth for Apotex’s largest corporate accounts. Driving profitable pharmaceutical partnerships and account performance from North York.
About the role
- Director overseeing parking enforcement strategy, compliance, technology, and revenue protection for Impark, a North American parking management company. Leading multi-region operations, stakeholder relationships, performance analytics, and operational improvements.
Responsibilities
- Lead and manage parking enforcement operations across the organization’s portfolio
- Develop and execute enforcement strategies aligned with organizational goals
- Establish performance metrics, KPIs, and operational SOPs
- Ensure consistent application of parking rules, bylaws, regulations, and consumer protection requirements
- Oversee enforcement activities across multiple operating brands and regions
- Respond to escalated enforcement issues and complex cases
- Liaise with municipalities, law enforcement, and regulatory bodies
- Support audits, reporting, and legal proceedings related to violations
- Implement and manage enforcement technologies, including LPR systems, handheld devices, and citation software
- Analyze data to improve enforcement effectiveness and operational efficiency
- Partner with IT and vendors to enhance systems and reporting tools
- Support revenue protection, minimize leakage, and monitor citation issuance trends and reporting accuracy
- Assist with budgeting, forecasting, and cost control
- Address customer complaints and disputes related to enforcement actions
- Serve as an operational liaison between patrol operations, senior leadership, and technology vendors
- Promote fair, transparent, professional, and compliant enforcement practices
- Report to the Vice President of Enforcement & Shared Services
Requirements
- Bachelor’s degree in Business Administration, Public Administration, Criminal Justice, or related field (preferred)
- 7–10+ years of experience in parking operations, enforcement, or a related field
- 3–5+ years in a leadership or management role
- Strong leadership and team management skills
- Deep understanding of parking regulations and enforcement practices
- Experience with enforcement technology and data analytics
- Excellent problem-solving and decision-making abilities
- Strong communication and stakeholder management skills
- Ability to handle high-pressure situations and sensitive public interactions
- Must successfully pass a background check, in accordance with company policy and applicable laws
- Must be authorized to work in Canada and able to provide documentation verifying eligibility
- Combination of office and field environments
- May require travel between sites
- Availability for on-call support, including evenings and weekends as needed
Benefits
- Incentive Bonus Plan
- Medical, Dental, and Vision coverage for you and your family
- Basic Life and Accidental Death Insurance, with additional options for loved ones
- Short-Term Disability (STD)
- Long-Term Disability (LTD), based on employee group
- Employee Assistance Program (EAP) for mental health, financial, and legal support
- Registered Retirement Savings Plan (RRSP) with employer support, based on employee group
- Paid Vacation
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