IT Technician remotely supporting Blue Mantis clients with hardware, networks, servers, and cloud migrations. Traveling to customer locations when onsite troubleshooting is required.
About the role
- IT Support Specialist supporting Retailors’ sports and athleisure stores across Canada. Maintaining POS, ERP, Microsoft, SQL, hardware, networking, and retail technology systems from the Yorkdale head office.
Responsibilities
- Provide front-line technical support to onsite and remote end users
- Support Point-of-Sale (POS), cash register, ERP, and retail technology environments
- Administer and troubleshoot Microsoft 365 Exchange Online and Microsoft Intune
- Manage Active Directory and Azure Active Directory/Microsoft Entra ID
- Support Microsoft Azure servers, virtual machines, and Windows operating systems
- Install, configure, and troubleshoot HP Retail hardware, desktops, and laptops
- Support network printers and resolve network connectivity issues
- Troubleshoot VLANs, SSL tunneling, SSL clients, network switching, Wi-Fi, and firewall policies
- Provide technical support to retail stores during weekends, holidays, and outside regular business hours as required
- Travel between retail locations to support daily operations and new store openings
- Assist with setup and deployment of new retail stores
- Support MDM solutions, including ManageEngine MDM and Apple and Android device management
Requirements
- Minimum five (5) years of proven experience providing end-user and remote technical support (mandatory)
- Hands-on experience supporting ERP systems and retail Point-of-Sale (POS) environments (mandatory)
- Strong experience administering Microsoft 365 Exchange Online and Microsoft Intune
- Experience managing Active Directory and Azure Active Directory/Microsoft Entra ID
- Strong knowledge of Microsoft Windows operating systems, including installation, troubleshooting, and administration
- Extensive hands-on experience with Microsoft SQL Server (Standard/Express), database architecture, performance tuning, query optimization, and troubleshooting (mandatory)
- Experience supporting HP Retail hardware, touchscreens, printers, scanners, and HP/Dell desktops and laptops
- Experience supporting and troubleshooting network printers
- Understanding of VLANs, routing, SSL tunneling, SSL clients, switching, Wi-Fi, and firewall policies
- Ability and willingness to work flexible hours, including weekends, holidays, and on-call support
- Valid driver's license and ability to travel between retail locations
- Ability to prioritize multiple tasks and perform effectively in a fast-paced retail environment
Benefits
- Equal opportunity employer committed to diversity and inclusion
- Accommodation for applicants’ needs throughout all stages of the recruitment process
- Confidential handling of accommodation information
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