IT Manager leading managed IT services, infrastructure, and technical teams for SysGen clients. Developing strategic technology plans, optimizing operations, and managing service delivery across Alberta and British Columbia.
About the role
- IT Support Specialist supporting Retailors’ sports and athleisure stores across Canada. Maintaining POS, ERP, Microsoft, SQL, hardware, networking, and retail technology systems from the Yorkdale head office.
Responsibilities
- Provide front-line technical support to onsite and remote end users
- Support Point-of-Sale (POS), cash register, ERP, and retail technology environments
- Administer and troubleshoot Microsoft 365 Exchange Online and Microsoft Intune
- Manage Active Directory and Azure Active Directory/Microsoft Entra ID
- Support Microsoft Azure servers, virtual machines, and Windows operating systems
- Install, configure, and troubleshoot HP Retail hardware, desktops, and laptops
- Support network printers and resolve network connectivity issues
- Troubleshoot VLANs, SSL tunneling, SSL clients, network switching, Wi-Fi, and firewall policies
- Provide technical support to retail stores during weekends, holidays, and outside regular business hours as required
- Travel between retail locations to support daily operations and new store openings
- Assist with setup and deployment of new retail stores
- Support MDM solutions, including ManageEngine MDM and Apple and Android device management
Requirements
- Minimum five (5) years of proven experience providing end-user and remote technical support (mandatory)
- Hands-on experience supporting ERP systems and retail Point-of-Sale (POS) environments (mandatory)
- Strong experience administering Microsoft 365 Exchange Online and Microsoft Intune
- Experience managing Active Directory and Azure Active Directory/Microsoft Entra ID
- Strong knowledge of Microsoft Windows operating systems, including installation, troubleshooting, and administration
- Extensive hands-on experience with Microsoft SQL Server (Standard/Express), database architecture, performance tuning, query optimization, and troubleshooting (mandatory)
- Experience supporting HP Retail hardware, touchscreens, printers, scanners, and HP/Dell desktops and laptops
- Experience supporting and troubleshooting network printers
- Understanding of VLANs, routing, SSL tunneling, SSL clients, switching, Wi-Fi, and firewall policies
- Ability and willingness to work flexible hours, including weekends, holidays, and on-call support
- Valid driver's license and ability to travel between retail locations
- Ability to prioritize multiple tasks and perform effectively in a fast-paced retail environment
Benefits
- Equal opportunity employer committed to diversity and inclusion
- Accommodation for applicants’ needs throughout all stages of the recruitment process
- Confidential handling of accommodation information
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Product Manager leading Intact’s IT services portfolio transformation, governance, and value realization. Aligning enterprise platforms, automation, AI, and ITSM initiatives with measurable business outcomes.
Bilingual French - English Help Desk Analyst supporting legal and professional services firms’ IT users. Troubleshooting hardware, software, network, and access issues through phone, email, chat, and remote tools.
Technical Support Specialist supporting Tango Analytics' enterprise IWMS/SaaS customers. Resolving L1/L2 tickets, troubleshooting integrations, and partnering with Engineering and Product.
Technical Support Specialist supporting Tango Analytics’ enterprise IWMS/SaaS customers. Troubleshooting tickets, integrations, configurations, and incidents across L1 and L2 support.
Technical Customer Support Advocate resolving complex issues for Procurify’s agentic procurement platform. Building AI - powered documentation, automations, integrations, and customer configurations.
Global Delivery Manager leading delivery pods and SaaS implementations for insurance carriers. Coordinating resources, integrations, upgrades, and scalable customer deployments.
Enterprise Architect shaping Best Buy Canada's technology strategy, architecture governance, and roadmaps. Guiding retail product and engineering teams toward scalable enterprise solutions.
Director leading RPA and intelligent automation architecture at Sun Life, a financial services company. Defining enterprise platforms, governance, roadmaps, and AI - enabled business process automation.
Sun Life enterprise architecture director shaping core - platform strategy, roadmaps, governance, and modernization. Integrating cloud, infrastructure, security, application platforms, and technology investments.