Desjardins office operations agent supporting administrative processes, data integrity, reporting, and quality control. Preparing statistics, presentations, and process improvements in hybrid Montréal work.
About the role
- GTM Operations Manager improving Salesforce, lifecycle, and AI workflows. Supporting RevenueCat’s infrastructure for mobile-app monetization through reliable GTM operations.
Responsibilities
- Build and improve workflows connecting go-to-market teams
- Own selected GTM workflows end-to-end from problem definition through building, testing, rollout, and ongoing improvement
- Improve lead and account handoffs through enrichment, qualification, routing, alerts, and follow-up visibility
- Put lifecycle programs into production, including audience definitions, triggers, exclusions, data syncs, campaign QA, and measurement
- Trace account, contact, and product-usage data across systems and investigate stale records, duplicates, mismatched relationships, and failed syncs
- Build, test, and monitor automation, including realistic scenarios and edge cases
- Build or improve AI workflows for enrichment, research, qualification, and quality checks
- Document workflows, enable users, gather feedback, improve adoption, and maintain documentation
- Build and maintain reports for workflow health, handoff gaps, campaign execution, and adoption
- Collaborate with GTM Operations, Sales, Marketing, Customer Growth, Data, and system owners
- Establish workflow baselines and monitoring and deliver measurable operational improvements
Requirements
- 3+ years of hands-on experience in GTM, revenue, marketing, sales, or customer operations
- Practical Salesforce experience, including objects, relationships, fields, flows, and data movement; hands-on building or configuration experience
- Experience building in a marketing automation platform such as Customer.io, HubSpot, Marketo, Braze, or Iterable, including segmentation, triggers, and integrations
- Experience building something useful with AI, including explaining the problem, contribution, validation, failures, and changes
- Strong troubleshooting and analytical judgment
- Ownership and follow-through
- Clear written communication
- Care for operational details
- Learning agility and adaptability
- Ideally, experience in a product-led or usage-based business with self-service and Sales-assisted customers
- Ideally, experience connecting CRM, marketing automation, customer-success, or product-usage systems
- Ideally, ability to use SQL, APIs, webhooks, or lightweight scripts
- Ideally, experience improving internal-tool adoption or replacing manual work with maintained workflows
- Ideally, experience supporting customer onboarding, product adoption, lifecycle education, or account-coverage programs
Benefits
- Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
- 10-year window to exercise vested equity options
- A fully remote environment designed around autonomy and flexibility
- 4-5 weeks of flexible time off annually
- Paid desk at a co-working space
- Workspace budget and continuous learning stipend
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