Community Manager managing daily social engagement for independent creative agency Rethink. Spotting real - time moments, escalating risks, and informing content calendars through community feedback.
About the role
- Community Integration Practitioner delivering settlement plans, orientations, referrals and outreach for newcomers. Supporting integration through workshops, interpretation and community services at S.U.C.C.E.S.S.
Responsibilities
- Deliver outcome-oriented settlement programs to eligible clients
- Conduct formal reviews of newcomer needs across settlement areas including language, employment, housing and community connections
- Develop settlement plans and follow-up support based on identified needs
- Perform client data entry and document needs, settlement plans, attendance records and program outcomes in the client database
- Refer or arrange clients for appropriate services
- Provide settlement and integration information and orientation about Canada and the community where clients intend to settle
- Deliver one-on-one consultations in person, by email, online and by phone
- Provide information and orientation through workshops, group sessions and classes
- Liaise with government, professional groups, businesses, schools and community services
- Facilitate guided visits to government and community resources
- Plan and implement events including job fairs and community networking events
- Provide cultural interpretation and workshop interpretation where applicable
- Translate resources for newcomers
- Conduct outreach to local community organizations to promote programs and recruit clients
- Provide settlement assistance and support to newcomers arriving at YVR
- Attend program meetings on service delivery issues
- Provide supervisors with current information about community services, government departments and procedures
- Improve program service outcomes and day-to-day services through assigned professional development
- Perform other related duties as assigned by the supervisor
Requirements
- Bachelor’s Degree in Social or Human Sciences
- Experience working with newcomers, refugees, temporary foreign workers, naturalized citizens and international students
- Experience with multicultural clientele and immigrant related services
- Experience conducting workshops and events
- Experience in one-on-one settlement service delivery
- Knowledge of settlement information and resources
- Knowledge of the local geographic area
- Excellent written and verbal communication skills
- Excellent interpersonal and intercultural communication skills
- Ability to work independently and as part of a team
- Excellent technical skills in MS Office and web-based applications such as MS Teams and Zoom
- Excellent resource, time management and organizational skills
- Excellent attention to detail and commitment to excellence in service delivery
- Excellent group facilitation skills
- Ability to work with individuals and communities facing cultural adjustment challenges
- Ability to design, promote, deliver and facilitate orientation and education workshops
- Criminal Record Check required
- Able to work evenings and weekends as required
- Certified Career Development Practitioner (CCDP) Certification is considered an asset
- A second language may be an asset when required to meet operational needs
Benefits
- Additional agency holidays (3 additional statutory holidays)
- 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
- Company-funded pension (GRRSP)
- Extended health & dental plan
- Employee & family assistance programs
- Access to wellness programs
- Work-life balance support
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