Member Resolution Specialist resolving vehicle claims and member concerns for Evo Car Share, BCAA’s British Columbia car - sharing service. Investigating incidents and coordinating repairs, recoveries, and operational follow - up.
About the role
- Employment Specialist counselling newcomers through S.U.C.C.E.S.S., a Canadian multicultural social services agency. Delivering career planning, employment webinars, job-search support, and employer connections.
Responsibilities
- Provide employment counselling to newcomers and their family members through online services
- Provide consultation on foreign credential recognition and alternative career planning
- Assist clients through goal-setting, action planning, and follow-up to achieve employment outcomes
- Plan, organize, and deliver employment webinars on labour market information, resume and cover letter writing, job search strategies, and interview skills
- Work with the Job Developer to deliver employer connection activities
- Link clients to IRCC-funded pre-arrival employment programs and professional and regulatory bodies
- Research and assist in virtual recruitment activities, career talks, and job fairs
- Assist in delivering job search programs and review/edit resumes and cover letters
- Participate in staff meetings to share information, coordinate activities, and improve effectiveness
- Document client needs, action items, progress notes, and outcomes in secure client database systems and iCare
- Maintain and prepare accurate statistics and records for program monitoring, planning, budgeting, reporting, and evaluation
- Perform other related duties as required
Requirements
- Bachelor’s degree in Social Science
- Career Development Practice Certificate or equivalent preferred
- Experience in working with immigrant job seekers to Canada
- Experience in one-on-one employment service delivery
- Knowledge of case management process is an asset
- Experience in conducting employment workshops
- Knowledge of labour market information and resources in Canada
- Knowledge of employment systems and workplace culture of Canada
- iCARE experience an asset
- Excellent verbal and written communication skills
- Second language is considered an asset
- Excellent interpersonal and intercultural communication skills
- Excellent group facilitation skills
- Excellent active listening skills
- Excellent time and resource management skills
- Excellent computer skills in MS Office Suite, internet research, and database system management
- Ability to work independently as well as a great team player
- Ability to work with individuals facing cultural adjustment challenges
Benefits
- Great benefits and perks
- Diverse team and purpose-driven organization
- Inclusive environment embracing diversity of thought, backgrounds and experiences
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