Leadership Giving Manager advancing MS Canada’s fundraising for people affected by multiple sclerosis. Building major - donor relationships and securing transformational gifts across Canada.
About the role
- Manager leading 24/7 digital user support for Nova Scotia government and healthcare services. Managing teams, service operations, KPIs, and digital transformation initiatives.
Responsibilities
- Manage a team of partner-focused employees delivering high-quality, secure digital services to IWK, Nova Scotia Health, and Government partners
- Ensure the team meets service objectives
- Ensure operational processes are followed for incident management, service request fulfillment, configuration change management, asset management, and problem management
- Promote a culture of trust, teamwork, and psychological safety
- Build collaborative relationships with Government and Healthcare stakeholders and identify opportunities to innovate
- Maintain focus on delivery priorities, accountability, and changing user needs
- Work with multidisciplinary teams to promote digital ways of working and provide strategic direction for digital transformation
- Keep people informed and engaged through open working and user stories
- Set measurable team goals and report metrics to demonstrate progress and achievement
- Lead or contribute to standardization, rationalization, functional improvement, and business process improvement initiatives
- Communicate with partners about service requirements, service fit, service quality, issue resolution, and service access processes
Requirements
- Minimum 3 years’ experience in a leadership position, or an equivalent combination of training and experience
- Experience managing partner-focused teams and fostering a positive team culture
- Experience motivating teams to provide excellent service and building relationships with partners
- Experience coaching and mentoring staff on new processes and technologies
- Experience developing and enforcing SOPs
- Experience monitoring and managing service levels
- Experience managing budgets
- Experience identifying and implementing improvement opportunities
- Experience making decisions in the development and ongoing management of high-quality digital support services
- Experience leading continual service improvement initiatives using internet-era practices and collaborating with multidisciplinary teams
- Experience working in a healthcare or public sector environment
- Experience in cloud-based environments supporting large, mission-critical 24x7x365 environments
- Knowledge of project management methodology, ITIL processes, and IT and security policies and procedures
- Experience establishing KPIs, monitoring results and trends, and using them to drive continual service improvement
- Excellent communication and interpersonal skills
- Flexibility and adaptability to changing business priorities
- Successful completion of applicable background checks and credential confirmation
Benefits
- Defined Benefit Pension Plan
- Health insurance
- Dental insurance
- Life Insurance
- General illness coverage
- Short and Long Term Disability
- Vacation
- Employee and Family Assistance Programs
- Career development and ongoing training
- Career guidance, tools, and resources
- Countless career paths
- Dynamic, client-focused office environment
- Inclusive and accessible recruitment process with accommodations available
Job title
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Experience level
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Degree requirement
No Education Requirement
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