SDL is the intelligent language and content company.
Our purpose is to enable global understanding, allowing organizations to communicate with their audiences worldwide, whatever the language, channel or touchpoint.
We work with over 4,500 enterprise customers including 90 of the world’s top brands and the majority of the largest companies in our target sectors.

analyst

SDL is a company focused on providing AI-powered language services and technology solutions to businesses across various industries. They specialize in translation, localization, and multilingual content management, offering tools like HAI for quick translations and Trados for translation management. SDL also provides structured content authoring platforms and patent translation services. Their technology solutions enhance digital experiences and business insights through next-generation AI, making it easier for companies to manage global content efficiently. Additionally, SDL serves industries such as aerospace, legal, financial, media, and more, with tailored solutions to meet industry-specific challenges.

SDL is the intelligent language and content company. Our purpose is to enable global understanding, allowing organizations to communicate with their audiences worldwide, whatever the language, channel or touchpoint. We work with over 4,500 enterprise customers including 90 of the world’s top brands and the majority of the largest companies in our target sectors.

• Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live
• Analyze and understand each customer's business processes and apply best practices to guide how those processes translate into Hedgerow
• Become a product expert and configure the platform to match each agency's specific workflows, data, and compliance requirements
• Create custom reports using Hedgerow's report writing tool, often involving complex SQL stored procedures
• Train customer teams, including inspectors, administrators, and staff, on how to use Hedgerow
• Identify and troubleshoot technical or process issues during setup, escalating to the Project Manager as needed
• Use AI tools to accelerate documentation, data mapping, and configuration work
• Help identify where AI can improve implementation speed and quality
• Document implementation processes and contribute to internal playbooks to improve future onboarding
• Help local governments successfully adopt technology that makes their communities healthier and safer
• Turn signed contracts into government agencies that are up and running on Hedgerow

Implementation Analyst

Implementation Analyst configuring GovPilot’s Hedgerow SaaS platform for local governments. Managing customer onboarding, SQL reporting, data mapping, training, and go-live support.

SDL

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Implementation Analyst

SDL